Customer Success Team Lead

About The Position
Join Lusha, where culture isn't just a label-it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.
As a Lusha employee, you'll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You'll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.
We're looking for a Customer Success Team Lead who will globally guide and support a team of CSMs while also engaging with enterprise customers. You'll help your team grasp customer requirements and feedback, manage multiple stakeholders internally and externally, and serve as a trusted advisor-both to your clients and your team members.
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose-to integrate collective efforts into our shared success, functioning as pieces of a collective brain.
How you'll shape the future of CSM:
Lead and mentor a team of Customer Success Managers, ensuring they effectively manage a book of clients from initial onboarding through adoption, retention, and expansion.
Develop and implement strategies to enhance the customer experience, ensuring maximization of product value, high adoption rates, and long-term retention.
Collaborate cross-functionally with Account Management, Product, and Support teams to align on strategic accounts and identify growth opportunities within the customer base.
Monitor team performance on key metrics such as net retention, adoption rates, and churn mitigation, providing coaching and support to drive success.
Act as a voice of the customer, collecting and synthesizing feedback from the team to provide actionable insights to internal product and engineering teams.
Requirements
Here's what we need from you:
2+ years of experience leading a Customer Success or Account Management team, MUST in a SaaS environment.
Proven track record of managing and mentoring a team, driving performance, and fostering professional growth.
Experience working with global customers in a SaaS environment is a MUST.
Strong strategic thinking with the ability to align team goals with business objectives and customer success strategies.
Exceptional relationship-building skills, both internally and externally, with the ability to influence stakeholders at all levels.
Background in Customer Success, Adoption & Onboarding Management, or Enterprise Account Management is a plus.
Native or Fluent English is required; additional languages (French, Spanish, German, Dutch/Flemish) are a plus.
Excellent listening, presentation, and communication skills, adaptable to different audiences, from individual contributors to executive leadership.
Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.
Working Monday-Friday, and from office Monday, Tuesday and Thursday.
How will you innovate? How will you learn?
As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.
Why Lusha? It's simple
Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.