Customer Success Supervisor

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority1 is a growing technology and logistics company that is looking for a Customer Success Supervisor to train and develop Customer Success Managers here in Little Rock, AR. This is a great opportunity for a goal-oriented leader to transform our business from a logistics company into a technology focused company to capitalize on the growth potential of our business.
 

Responsibilities:

·      Help develop a high-performance team

·      Train, mentor, and coach staff

·      Provide Organization and Leadership

·      Meet and exceed goals for retaining business

·      Manage organization in order to retain business at a high level

·      Facilitate calls to help Customer Success Managers problem solve

·      Participate in meetings with sales and conference calls to give updates on current business being managed

·      Work with sales management on transitioning business to the Customer Success Group

·      Other duties assigned 

Benefits:

·      Competitive base plus commissions

·      Medical Insurance with premiums paid at 100% for employees AND dependents   

·      Dental Insurance 100% paid for Employee   

·      Vision Insurance   

·      HSA with Employer Contributions   

·      Life Insurance   

·      Short Term Disability   

·      Long Term Disability   

·      401(k) Plan   

·      Profit Sharing: Typical annual contribution of 15% of total eligible compensation   

·      Paid Holidays AND PTO   

·      Cancer, Critical Illness, and Accident Policies available 

Education & Qualifications:

·      6 months of freight experience preferred

·      Prior documented success selling/managing logistics services in a sales/customer service environment

·      Strong oral and written communication skills coupled with the interpersonal skills needed in a fast paced, team centered environment

·      A truly hands on individual who enjoys being part of a team environment, working well within one and is solution driven

·      Ability to work independently, knowing what needs to be done and able to effectively make that happen

·      Ability to partner and communicate with management to refine systems and implement best practices

·      General business and financial acumen

·      Must relocate to Little Rock, AR

·      A strong desire to operate and grow a business

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching.  Capability of sight and hearing required.  Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)