Customer Success Project Manager (SaaS Implementations)

At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.

After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.

Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.

As a Project Manager, you will be responsible for the successful implementation of the Enable SaaS platforms for our customers. Reporting to the Director, CS Project Management Office, you will own and be responsible for directing and managing the entire project lifecycle from pre-sales engagement through successful project delivery, review, and closure. You will oversee all aspects of project scope, schedule, resource risks, and overall management of implementation on projects for enterprise clients. 

You will partner with a Customer Success Manager on each project and direct a team of Implementation Analysts who are assigned to each project to ensure that the assigned implementation project work is completed as specified. The work being done in each project task within the project plan will be tracked in our project management platform. You will also work closely with the Customer Success Operations team to ensure integrations and advanced reports are delivered as specified on time.  

You will collaborate and work cross-functionally with other internal teams like Product, Engineering, Revenue, and Marketing to ensure that our customers realise the most value in the shortest time possible. As part of the PMO, you will also collaborate with other Project Managers to support a standardised delivery model and identify and document best practices. 

Your ownership and influence will extend to our customer’s project team, where you will ensure that we drive the project forward and that we proactively identify and manage risk.  Your customers will come to see you as a trusted partner with their best interest always at the top of your mind. 

A successful candidate will have a proven track record with corporate customers, working in customer-facing roles, possess strong technical, verbal, and communication skills, and exhibit extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction. The candidate will have a proven ability to present complex information clearly to a wide range of audiences including customers, technical teams and internal stakeholders. 

What we are asking you to do!

• Determine and define project scope and objectives.
• Predict resources needed to reach objectives.
• Develop and manage detailed project schedules.
• Provide project updates on a consistent basis to internal and external stakeholders on strategy, adjustments and progress.
• Utilize industry best practices.
• Monitor progress and adjust as needed.
• Perform the relevant project management processes – as per the prescribed methodology, e.g., waterfall, Agile, Scrum.
• Serve as the primary customer contact for the project.
• Proactively report project status to management and internal/external stakeholders.

What we are asking you to bring!

• Bachelor’ degree in computer science, business or a related field. 
• Proven ability to solve problems creatively. 
• Strong familiarity with project management software tools, methodologies, and best practices. 
• Experience seeing projects through the full life cycle. 
• Excellent analytical skills. 
• Strong interpersonal skills, extremely resourceful and ability to build trust and collaborate across teams. 
• Proven ability to complete projects according to outlined scope, budget and timeline. 
• Previous experience using Project Management software like Microsoft Project, Asana, or similar. 
• Preferred Certification PMP, CAPM, PRINCE2, or ITIL. 

Total Rewards:

At Enable, we’re committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.

Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

Paid Time Off: Take the time you need to relax and recharge 

Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being 

Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance 

Equity Program: Benefit from our equity program with additional options tied to tenure and performance 

Career Growth: Explore new opportunities with our internal mobility program 

Additional Perks:   

According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.