Customer Success Manager - Manila (m/f/d)

Posted 20 Days Ago
Be an Early Applicant
Manila, First District NCR, National Capital Region
Mid level
Cloud • Information Technology • Internet of Things
The Role
As a Customer Success Manager, you'll engage with clients to enhance their use of IoT solutions, support account management, identify upsell opportunities, and collaborate with teams to improve customer resources. Your role will focus on proactive customer relationship management and leveraging product knowledge for seamless engagement.
Summary Generated by Built In

Your Role 

Do you want to become an expert in IoT and emnify’s solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team! Please note that this role requires regular in-office presence in Manila, so candidates should be based locally.

This Customer Success Manager role is ideal for someone who excels in scalable customer engagement, providing guidance on product features, and assisting with general inquiries. By leveraging automation, you’ll help deliver a seamless experience that empowers our SMB clients to maximize the value they get from our products. 

We are dedicated to ensuring that our international customers, from a variety of industries, get the best out of emnify’s technology. In the role of Customer Success Manager, you will have ownership and responsibility for your accounts and will contribute to the success of our IoT business. 

Your Impact 

  • Supportive account engagement: Provide guidance and support to customers on their product use, addressing reactive requests related to technical questions, product features, and general inquiries. Work closely with Support, Product, and Finance teams to resolve issues efficiently and ensure a positive customer experience. 
  • Upsell strategy with a light touch: Identify and present upsell opportunities as they align with customer needs, working in collaboration with the team and Product to deliver targeted growth strategies that meet the unique requirements of each customer. 
  • Product knowledge: Develop a strong understanding of our product suite, using this expertise to assist customers in maximizing their usage. Address product-related questions and collaborate with Technical Support to troubleshoot issues promptly. 
  • Proactive monitoring and data-driven engagement: Use product usage and health metrics to identify at-risk accounts and potential upsell opportunities, taking proactive actions to maintain engagement and support customer needs. 
  • Collaborative content development: Work with cross-functional teams to create and push valuable customer resources, such as tutorials, product walkthroughs, and onboarding materials, keeping SMB clients informed and engaged with minimal direct interaction. 

Your Skills 

  • Experience in customer-facing roles: Customer Success, Customer Support, Account Management, ideally in IoT, Telco, Network Infrastructure, or Cloud Infrastructure. 
  • Proficiency in upselling and customer engagement: Skilled in recognizing customer needs and identifying growth opportunities in a supportive, low-pressure manner. 
  • Automation and tech-touch familiarity: Experience with automation tools, leveraging tech-touch strategies to improve engagement. 
  • Ownership and solution orientation: Proactive, solution-driven approach to handling customer requests and optimizing processes. 
  • Strong communication skills in English: Clear and empathetic communicator with the ability to build positive customer relationships, even in a high-volume, low-touch environment.
The Company
HQ: Berlin
188 Employees
On-site Workplace
Year Founded: 2014

What We Do

emnify is the leading cloud building block for cellular communications in the IoT stack, connecting millions of IoT devices globally – from electric vehicles to energy meters, alarm systems to GPS trackers, thermometers to health wearables.

The emnify API and SIM technology connect and secure any kind of IoT deployment to its application back-end. emnify’s cloud-native integrations and no-code workflows ensure seamless lifecycle scalability for deployments of all sizes – from local start-up to global enterprise.

The emnify IoT SuperNetwork is the largest globally distributed mobile cloud core network of its kind, supporting local network access (2G – 5G, LTE-M, NB-IoT) in over 180 countries from more than 25 cloud regions – and counting. emnify’s solution is built on partnerships with the leading hyperscaler cloud service providers, system integrators and hundreds of radio network operators worldwide.

Founded in 2014, emnify was the first to transform cellular IoT connectivity into an easy-to-consume cloud resource – trusted today by thousands of the world’s most innovative companies. To learn more about emnify, please visit www.emnify.com

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