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What We'll Bring:
Member Dispute:
a. Dispute Representative will monitor and acknowledge disputes coming from TransUnion members and consumers regarding the credit report they received from us.
b. Dispute Representative should be able to investigate and provide resolution to the members and consumers within the given TAT.
c. He or she should be able to track all issues and maintain and common tracker.
d. Dispute Representative should be able to provide reports every month to management to know the status of the task.
e. He or she should be able to think and provide process improvementfor the betterment of the work
f. Dispute representative should should always coordinate with the member or consumer to provide updates and status via email or call.
What You'll Bring:
Member Dispute:
a. Dispute Representative will monitor and acknowledge disputes coming from TransUnion members and consumers regarding the credit report they received from us.
b. Dispute Representative should be able to investigate and provide resolution to the members and consumers within the given TAT.
c. He or she should be able to track all issues and maintain and common tracker.
d. Dispute Representative should be able to provide reports every month to management to know the status of the task.
e. He or she should be able to think and provide process improvementfor the betterment of the work
f. Dispute representative should should always coordinate with the member or consumer to provide updates and status via email or call.
Impact You'll Make:
1-2 years experience in back end support
strong analytical thinking
hard working
good interpersonal skills
able to communicate with the members and consumer fluently.
able to create business type of email response.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title:
Rep II, Customer Experience
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
