Job Description
We have an exciting opportunity for a Customer Service Specialist to make a difference at Kraft Heinz! The position lies within the local Benelux business unit and reports to the CS Manager.
Developing and leveraging the relationship with internal and external customers, being the point of escalation, will be your primary responsibility.
What's on the menu?
- Driving routines to minimize CFR impact of availability issues (e.g. forward warnings)
- Responsible for providing dedicated customer support to the retained organisation in order to understand, relay and resolve concerns with regards to customer processes and outputs with a focus on customer experience and customer happiness
- Building customer relationships with dedicated set of customers, you are the first contact point for all service and logistic queries
- Work together with Genpact (backoffice Customer Service in India) to prioritise activities and to call out issues
- Streamlining and optimising the Customer Service and order management processes to drive flawless execution focusing on cost, quality and service to support KHC targets
A recipe for success: Applied now if this sounds like you!
- Meaningful experience in Order Management or Customer Service related functions, including sound knowledge of logistics operations, S&OP and systems (ERP, OtC order management).
- Good computer proficiency, including experience working with Microsoft Office Suite.
- Fluent proficiency in Dutch, English and French is required.
- Interpersonal Skills - ability to manage continues improvement across different departments and communicate clearly and concisely at all levels of the business. This also includes being able to use positive language and turning a frustrating situation to a cheerful customer experience.
- Analytical - We're a very data driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.
- Emotional intelligence - listening to the customer - Listen more and talk less, and therefore truly understand the customer and through that demeanor build commercial chances to optimize the customer experience. Work with the highest level of trust, integrity, honesty and confidentiality.
- High pressure - A fast paced and dynamic environment is what keeps you energized and helps you to stay calm, cool and deliver results.
What we offer you
- An ambitious employer; we only want the best for you;
- A fast career track like only few other companies can match;
- A competitive salary and excellent bonus structure (above market);
- Flexibility; we have a hybrid working model providing you with the empowerment to ensure work-life balance.
- Always room for new insights; if you have an idea, please let us know, and we can set it in action!
Our Hiring Process
After the application and CV screening, you are invited to complete our Cognitive Assessment and will have an introductory telephone call with the Talent Acquisition Team. If positive, you will interview with:
1. Customer Excellence Manager and HR Business Partner
2. Head of S&OP and Cross-functional Interviewer
3. All positive? Job offer!
We hope to find you a seat at our table!
Please kindly note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.
More information:
www.careers.kraftheinz.com
Location(s)
Amsterdam
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
What the Team is Saying
What We Do
Kraft Heinz is a global food company with a delicious heritage.
With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every table we touch.
We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet.
We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Work With Us
We believe that great people make great companies, and we’re growing something great here at Kraft Heinz.
Operating in over 20 global markets, across 9 functions, no matter your career goals, we have a seat at the table for you.
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Kraft Heinz Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.
