About the role
Are you a data-driven leader with a passion for growth and customer success? We're looking for a Commercial Sales Manager to lead and inspire our Belgium-based team of up to 6 talented professionals. This role focuses on managing and expanding 5000 customers in the SMB & MM segment representing €10M in Annual Recurring Revenue (ARR).
As Commercial Sales Manager, you will play a pivotal role in driving Net Revenue Retention (NRR) through product upgrades & volume expansions. Simultaneously, you aim to reduce churn and maintain a healthy Gross Renewal Rate (GRR). Your leadership and programmatic approach will elevate the team to the next level in their performance, careers, and customer impact.
Your responsibilities
Team Leadership & Development
- Lead, mentor, and inspire a team of up to 6 Account Managers.
- Drive a culture of ownership, accountability, and continuous learning.
- Identify skill gaps, provide tailored training, and coach your team to achieve their goals.
Account Management (GRR), Adoption & Growth (NRR)
- Oversee a portfolio of ~5000 customers, prioritizing customer retention and growth opportunities.
- Implement strategies to proactively identify and reduce churn risks while increasing up-sell opportunities by collaborating closely with the Digital Customer Success team to leverage (product) data insights.
- Drive customer adoption and recurring value realization to drive plan upgrades & volume expansions within accounts to achieve strong NRR growth.
Data-Driven Programmatic Approach
- Establish a systematic, data-first approach to portfolio management.
- Continuously monitor team and customer KPIs to optimize performance & outcomes.
- Collaborate with internal teams to further automate customer journeys, improve efficiencies, and scale impact.
What we're looking for
- Experience: 5+ years of experience in commercial sales, account management, or customer success within a SaaS or software company.
- Leadership: Demonstrated success in leading, training, and motivating high-performing teams.
- Data-Driven Mindset: Strong analytical skills and ability to work programmatically, with a focus on KPIs and measurable outcomes.
- Customer Focus: Proven track record of driving customer retention (GRR) and expansion (NRR).
- Collaboration: Excellent communication skills with a talent for cross-functional teamwork.
- Entrepreneurial Spirit: Strategic thinker with a hands-on approach to driving growth.
- Language Skills: Fluent in English. French and/or Dutch are a plus.
Our offer you can't refuse
- Flexibility is key! Work efficiently by using our flexible working hours and working from home.
- Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
- Collaborate with passionate and driven colleagues every day.
- A fast-paced, high-growth environment where you can make a real impact.
- Accelerate your career: new opportunities are right around the corner.
- We offer a variety of benefits (insurances, meal vouchers, allowances...), but we also want you to make your own choices according to our Flexible Income Plan.
What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are a Team, that Cares, Grows & Delivers.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
