We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Commercial Data Analyst
BGC Site, Taguig, Philippines
Reporting to: Team Leader
We’re an award-winning global outsourcer providing contact center and back-office services. As Commercial Data Analyst, you are responsible in handling specific customer requests or investigations.
A SNAPSHOT OF YOUR ROLE
o Comprehensive Research: Search and validate legal entities through public registries and other reliable sources to ensure accurate and up-to-date information.
o Verify Business Information: Research and confirm primary business details requested by clients using external sources, ensuring thoroughness and precision.
o Client Communication: Engage with clients or companies directly to verify or clarify required information.
o Database Management: Accurately update and maintain company information in the database.
o Case Resolution: Provide concise and accurate responses to clients to successfully close cases, ensuring clarity and thoroughness in all communications.
o Timely Case Closure: Ensure all cases are properly closed on or before the designated due date, maintaining a high standard of efficiency and accountability.
A BIT ABOUT YOU
o Strong Written and Verbal Communication Skills: Ability to clearly document findings and insights, ensuring comments are informative and easy to understand. Skilled in communicating key points during occasional client interactions with clarity and professionalism.
o Knowledgeable about contact center operations and metrics preferably in Australian lines of business
o Intermediate to Advanced Microsoft office applications skills
o Research and Analytical Skills: Ability to conduct thorough research and analyze data from public registries and external sources to verify business information.
o Strong Attention to Detail: Ability to meticulously verify and update information, ensuring accuracy in all tasks.
o Effective Multi-tasker: Skilled in managing multiple tasks simultaneously while maintaining high-quality standards.
o Open to working in shifting schedules.
WHAT SUCCESS LOOKS LIKE FOR YOU
Achievement of pre-defined KPIs and SLAs.
Excellent feedback from customers, internal and external
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Join the A-Team and experience the A-Life!
Top Skills
What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
