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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
What You'll Bring:
Qualification
- Requires bachelor degree in any financial or IT related fields.
- Expert level in Microsoft excel - pivot tables, nested formulas, and other complicated excel functions
- With working knowledge of SQL, Python (creation and modifications of scripts) and other automation/database tools
- Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation - experience in handling clients and good negotiation skills.
- Requires excellent written and verbal communications skills with a background in technical communications.
- Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.
- Works closely with other teams especially within Operations.
- Build excellent relationship in both internal stakeholders and external TUPH members.
- Willing to work in hybrid and at least 40% working from the office each month.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two
Impact You'll Make:
Job Description
- Should be able to do quality analysis on members enquiry and contribution.
- Able to coordinate with members on their findings and encourage them to correct their data.
- Should be able to assist on dispute and manage member issues
- Support the goal of TUPH in achieving its yearly target revenue.
- Assist in escalated issues and resolve it as soon as possible.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title:
Analyst, Consumer Quality Support
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
