We are seeking a highly organized and detail-oriented Client Operations Specialist to serve as the primary point of contact for client needs while ensuring the accurate coordination and validation of resource hours. This role requires excellent communication skills, a proactive approach to issue resolution, and the ability to manage multiple client accounts effectively.
This is a fully remote opportunity in the Philippines.
Schedule: Monday - Friday: Mid shift to night shift (tentative)
Key Responsibilities
- Act as the main point of contact for clients, addressing inquiries, concerns, and operational needs
- Coordinate and validate resource hours to ensure accuracy in reporting, invoicing, and compliance with client agreements
- Work closely with internal teams to facilitate smooth service delivery and address any discrepancies
- Proactively identify potential challenges, recommend solutions, and escalate issues when necessary
- Maintain accurate records of communications, service updates, and operational changes.
- Support process improvements to enhance efficiency and client satisfaction.
- Create weekly reports and update project trackers with accuracy
Qualifications
- Minimum of 1 year experience in client operations, account management, or a related role.
- Strong attention to detail and ability to manage data with accuracy.
- Excellent problem-solving skills and a client-focused mindset.
- Ability to work collaboratively across teams and adapt to a fast-paced environment.
- Proficiency in using operational and reporting tools to track and validate resource hours.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NY1
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
