Client Success Manager

Why Work For Us
Grubhub, part of Wonder Group Inc , is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About The Opportunity
The Corporate team works with a wide range of companies and industries to support their meal programs. The Client Success Team is responsible for maintaining and growing clients sold in by Sales. There is a significant upselling component to the Client Success Manager role, while ensuring client satisfaction and continued growth with Grubhub's offerings.
As a Client Success Manager, you will be responsible for growing and managing a portfolio of corporate clients. Your primary focus will be the growth and retention of your clients, while fostering strong relationships with key stakeholders and understanding their business needs.
The Impact You Will Make

• Accelerate growth and retain revenue through upselling and day-to-day account management.
• Understand and achieve upsell and client meeting KPIs to drive growth in the corporate business segment.
• Track and report on key client metrics, including engagement, satisfaction, and revenue.
• Work with clients to quantify opportunities and create solutions to ensure a positive client experience.
• Consistently materialize closed-won upsell opportunities into realized revenue.
• Partner with Sales for new client launches and opportunities within existing business.
• Engage in informal and formal client meetings, at times with travel and in-person meetings, fostering strong client relationships, while seeking out ultimate decision makers.
• Understand the client's business and provide tailored recommendations.
• Act as an advocate for clients within Grubhub internally by providing feedback to relevant teams and escalating issues to a manager as needed.
• Prioritize work on the highest impact areas within a book of business.
• Handle contract negotiations and use contractual terms adjustments to deepen client relationships.
• Serve as a customer-facing product expert, educating clients about features and benefits to maximize the value they get from the Grubhub corporate platform.
• Troubleshoot and resolve client concerns effectively, delegating tasks to internal teams as needed.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to address client needs and improve the overall client experience.

What You Bring to the Table

• 3+ years of experience in a quota bearing B2B Account Management, Sales, or Client Success role working with a range of clients and industries.
• Bachelor's degree or High School diploma/GED + years of experience.
• Experience upselling or cross-selling existing business to achieve a quota or growth metric.
• Exceptional communication and interpersonal skills with a professional demeanor.
• Strong problem-solving and multitasking abilities in a fast-paced setting.
• Ability to work cross-functionally and influence without direct authority.
• Experience in client education, product support, and building trust with stakeholders.
• Passion to partner with Sales to optimize the client journey and lifetime revenue.
• Ability to analyze trends and patterns to identify opportunities within your book of business.
• Comfort navigating high stress situations and experiencing de-escalating client complaints.
• Strong organizational skills and high attention to detail.
• Technical competence and an aptitude for learning new systems.
• Working knowledge of CRM systems (Salesforce is a plus).

• Ability to attend in-person client meetings and some travel may be required.

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below, based on factors including geographic location.
New York: $71,000 - $106,000 ($91,000 - $136,000 OTE range)
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].