Client Relations Manager

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Head of Client Management

You Will:

As a Client Relations Manager, you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
• Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
• Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
• Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
• Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
• Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

What we need:

We’re seeking an ambitious, client-oriented professional with a passion for fintech and a commitment to delivering exceptional service. The ideal candidate will have:

• A Bachelor’s or Master’s degree in Business Administration, Finance, or a related field.
• A minimum of 3 years’ experience in client relations, business development, or sales, preferably in the fintech or payments industry.
• A proven track record of successfully managing client relationships, driving retention, and contributing to market expansion.
• Deep industry knowledge of the payments sector, including emerging trends, regulatory landscapes, and competitive dynamics.
• A data-driven mindset, with a strong understanding of customer success metrics and key performance indicators.
• Exceptional interpersonal skills, including negotiation, communication, and presentation abilities.
• A proactive and adaptable approach, thriving in a dynamic and fast-paced environment.
• Fluency in English (additional language skills are a plus).
• A willingness to travel as needed to maintain strong client relationships and meet business objectives.

🚀 Hiring Process:

1️⃣ First Interview: Conducted by the Talent Acquisition team (30-40 min).

2️⃣ Second Interview: 1-hour deep-dive with the Head of Client Management.

3️⃣ Final Behavioural Interview: Focused team fit, with participation from the Head of Talent Acquisition and the Group Chief Growth Officer of Acquiring (1-1.5hours

The perks of being a payabl.er:  

🚗 Drive in Style: Once you complete your probation, you'll be cruising in a sleek company car as soon as one becomes available.

⏳ Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.

🌱 Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 

🗣️Speak Like a Local: Greek language classes, offered twice a week for all team members.  

💳 Shop and Save: Get exclusive access to a discount card at various local businesses.  

🌍Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 

🌠 Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.

🏝 Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 

📚 Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 

🍔 Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month. 

Location:

• This role will be based in our office in Central Limassol

Ready to Join Us?

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team!

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at