Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
We’re looking for:
A full-time Training Specialist who is passionate about quality and has an analytical mindset and a strong sense of responsibility.
What you’ll be spending your time on:
- Provide onboarding and upskill training for our Customer Journey team members
- Identify training needs, develop and implement tailored training plans for individual staff members, focusing on areas such as product knowledge, excellency in customer service, communication, teamwork and problem solving.
- Assess the effectiveness of training and development initiatives and adjust as needed to ensure maximum impact.
- Leverage the latest learning technology and market best practices for enriching current learning and development practices
- Lead and mentor the local OJT team
- Analyzing escalations and driving case studies when relevant
- Observe and track performance providing feedback and instructions enabling continuous improvement and independence
- Maintain training metrics and reports and present to management team
For this role you are also:
- Have minimum 3 years experience in training
- Detail orientated
- Customer centric
- Curious and receptive to patterns and trends
- Organized and methodic
- Thrive in an independent set up
- Comfortable providing constructive feedback to others
- Take initiative to understand and explore new training methods
- You also have:
- Excellent communication skills in English (spoken and written)
- Strong presentation skills
- Strong sense of accountability
- Analytical mindset
Have you done this kind of stuff?
- Be in accordance with the productivity expectations of your team
- Clean discipline record (ground expectations of your current role)
- High Quality in your handling
Not a must but a great advantage:
- Financial Services / Fintech industry exposure
- Knowledge Expert experience
- Data analysis experience
- Additional languages
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
#LI-Hybrid
What We Do
Payoneer is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.
Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.
