We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just five years, we’ve partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.
It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.
Join us: we’re always on the lookout for sharp, talented, empathetic teammates.
Summary
We’re looking for a Carrier Relations Associate to take Spark to the next level by owning the day-to-day operations across national and local carriers.
Working closely with the EVP of Growth, you will be responsible for the efficient and effective exchange of information between Spark and each of our carrier partners. You’ll own the build out and maintenance of our carrier knowledge base and serve as the triage point for carrier questions, issues, and escalations to related teams.
Leading into each enrollment period, you’ll collaborate with Spark’s leadership to develop forecasts and dashboards for each carrier in order to track key business metrics and negotiate for the highest level of compensation. Moreover, you’ll own the onboarding process for new-to-Spark carriers and lead the execution of the project plan across internal and external teams.
The ideal candidate is a true entrepreneur with exceptional operational skills. You know how to work in an unstructured environment and lead cross-functional projects. You have terrific relationship building and problem solving skills and a willingness to roll up your sleeves. You’re a wizard when it comes to working with data and thrive in circumstances that require creative thinking. Everything you do comes with a growth mindset.
What you’ll do:
- Drive the day-to-day exchange of updates & escalations
- Distill carrier specific information for dissemination across Spark & external agents
- Triage & troubleshoot escalations across departments (e.g., contracting, enrollment, compliance, etc.)
- Own new-to-Spark carrier onboarding & existing carrier maintenance
- Develop and manage the project plan for each new carrier that Spark contracts with
- Build out the carrier bible for each new carrier in coordination with related teams
- Refresh the carrier bible annually for each existing carrier, especially when updates are made to compensation and contracting workflows
- Support the sharing of data between Spark <> carrier
- Build out enrollment forecasts prior to each enrollment period and reconcile with each carrier afterwards
- Own carrier specific dashboards to measure Spark’s achievements toward our contractual or business goals
- Strategize with each carrier and our internal teams to improve the efficiency and effectiveness of our data sharing
What we’re looking for:
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- +2 years of experience working in at fast paced, tech-startup
- Dedicated to learning Medicare distribution
- Demonstrated success leading inter-company projects
- Previous success in a sales and service role
- Knows what it takes to develop new business opportunities
- Proven ability to adapt on the fly in a rapidly changing environment
- Excellent ability to break down complex problems and develop creative solutions
- Strong organization and cross-functional skills
- Terrific verbal and written communication skills
- Passionate about operational excellence and process optimization
- Extreme comfort working with various datasets and creating dashboards and models
Compensation
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Base Salary
$90,000—$110,000 USD
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 12 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
What We Do
Spark partners with local independent agents to deliver clients a concierge experience for addressing all their retirement needs. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Why Work With Us
In just four years, we’ve partnered with over 5,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100%.
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