Business Support Specialist

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com. 

As a Business Support Specialist, you will report through the Consumer Solutions commercial team and support Specialties accounts. The ideal candidate is located near Wilmington so they can collaborate with coworkers in person and have the flexibility to work remotely. You will be a main point of contact for customers to assist with their routine and non-routine requests and help resolve any issues. This often requires collaboration with internal stakeholders in North America and sometimes other global regions.      

What You'll Do:

• Serve as a main contact for customers
• Set up accounts for new customers
• Support existing customers with their requests (samples, quality/regulatory documents, complaints, etc)
• Work with customer service, supply chain, product management, and Global Trade Management to resolve issues
• Assist sales with pricing, past due payments, and other account maintenance

What You'll Bring:

• Minimum 3 years experience in a customer-facing role
• Proficiency in MS Office, SAP, Salesforce, and Lotus Notes applications
• Must be motivated to help customers and coworkers to resolve issues
• Exceptional written and verbal communication skills are essential
• Excellent interpersonal and collaboration abilities

Additionally You'll Have:

• Ability to multi-task in a fast-paced environment
• Action-orientated to drive tasks to completion  

Perks!

• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth!
• Recharge with 15 days of PTO, 3 Additional Floating Holidays and Separate Sick Days  
• Competitive Salary and bonuses
• 401k Plan w/ match
• Relocation assistance

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We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]