Business Operations Associate

Description

Chaos Labs is the first automated, on-chain economic security system enabling crypto protocols to optimize risk management and capital efficiency while safeguarding user funds. We analyze protocol mechanics and scenario implications using world-class custom EVM simulations to provide actionable insights. Our platform is trusted by leading protocols, including Aave, GMX, dYdX, Venus, Uniswap, and others, to manage and secure billions of dollars in assets.

We are actively seeking a Business Operations Associate to join our dynamic team and report directly to the VP of Business Operations. This individual will spearhead the development and maintenance of seamless operations processes, ensuring our organization runs like a well-oiled machine. The ideal candidate is detail-oriented, experienced in finance across corporate and startup environments, and possesses the hunger and discipline to enforce processes that support effective scaling.

Responsibilities:

Revenue Operations and Accounts Receivable (”AR”):

• Own and maintain revenue operations policies, including top-line revenue metrics, KPIs, and internal databases (e.g., CRM).
• Lead customer AR invoicing, crypto payment processes, AR aging, collections, and payment processing.
• Ensure proficiency in managing both traditional finance and crypto/token workflows.
• Facilitate clear and professional communication with external customers, internal stakeholders, and accounting partners to resolve issues and maintain alignment.

Accounts Payable (AP):

• Manage and maintain the AP database and internal policies.
• Process AP payments bi-monthly, including traditional and crypto/token (DeFi) payments.
• Maintain internal credit card policies and partner with Accounting to ensure accurate bookkeeping.

Finance Partner Management:

• Manage relationships with external finance vendors (e.g., accounting firms, auditors, and other third-party service providers).
• Oversee deliverables, weekly cadences, and monthly financial closings to ensure accuracy and timeliness.

Vendor Procurement & Negotiation:

• Lead vendor selection, pricing negotiations, and contract structuring to optimize costs and service quality.
• Ensure alignment of vendor contracts with company objectives and budget constraints.

Reporting:

• Maintain internal monthly executive-level reports, including - but not limited to - financial models, revenue metrics, and budgets.
• Oversee annual audits, sales tax reporting, and corporate taxes.
• Support with external communication and reporting to investors.
• Ensure compliance with the company’s internal governance handbook and regulatory requirements.

Logistics and Operations:

• Plan and facilitate monthly company town halls, including preparing presentations, collecting data, and organizing cross-functional updates from key stakeholders.
• Optimize and enforce internal employee company policies (e.g., business travel, reimbursements).
• Spearhead the logistics, budgeting, and execution of all company offsites, summits, marketing events, and travel arrangements.
• Maintain highly operational and functional offices at the company headquarters to support employees and business needs effectively.
• Maintain accurate company-wide headcount data and support the onboarding of all new local hires.

Requirements

Education: Bachelor’s degree in Business, Finance, Accounting, or a related field.

Experience:

• 3-4 years in business operations, accounting, finance, or similar fields.
• Successful track record managing AP/AR workflows, including traditional finance and crypto/token (DeFi) transactions.
• Experience creating financial models, revenue KPIs, and budgets.
• Familiarity with corporate governance, compliance, and financial audits.
• Experience with data-driven decision-making, gathering insights, and leveraging analytics to optimize financial and operational processes.
• Proven ability in contract procurement and contract negotiations with vendors.
• Strong background in managing partnerships and vendor relationships to drive business success.

Skills:

• Proficiency with Excel, including advanced modeling, pivot tables, and data visualization (charts and graphs).
• Strong understanding of DeFi, Web3, and crypto/token operations, with the ability to integrate these into traditional finance systems.
• Excellent written and verbal communication skills for internal and external collaboration.
• Exceptional organizational and multitasking skills to manage complex workflows and deadlines.
• Analytical mindset with attention to detail for reporting and financial accuracy.
• Vendor procurement, negotiation and management.
• Self-motivated, solution-oriented approach with a strong sense of accountability.

Preferred Qualifications:

• Prior experience in both corporate and startup environments, particularly in Finance, Fintech, or Web3.
• Experience scaling business operations for high-growth organizations.
• Familiarity with CRM platforms and financial tools to optimize workflows.

Culture Fit:

• Thrive in a fast-paced, collaborative environment with competing and evolving priorities.
• Self-starter mentality with a proactive approach to solving challenges with a can-do outlook.
• Passionate about integrating traditional business operations with emerging crypto and Web3 technologies.

Our Perks:

• Competitive PTO (21 days) + sick days (7) + 8 observed US-company holidays.
• 100% employer-paid health benefit options (Medical, dental & vision insurance) for you and your dependents.
• FSA or HSA (pending on selected health insurance).
• Generous 401(K) plan with employer match.
• Thoughtful Parental Leave Policy.
• Corporate wellness programs with OneMedical, Teladoc, Talkspace, EAP.
• Career growth opportunities at a rapidly expanding, global technology company in an emerging field with personalized professional development.
• Pre-tax Commuter Benefits.
• Salary and seniority level commensurate with experience (range: $133-165k).

Location (On-site): Must be based in New York with the ability to work onsite at our Williamsburg office.