Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 100+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
We are seeking a dynamic Business Operations Associate to join our Travel Partners team. In this high-visibility, high-impact role, you will sit at the intersection of partner growth and advisor success, playing a pivotal role in driving revenue for the company. Your work will directly impact our travel advisors and the broader business by identifying key commercial opportunities, enabling access to top-tier travel products and services, and overseeing timely commission payments from preferred partners. You will also work cross-functionally with the engineering, product, finance, and advisor experience teams to implement initiatives that drive efficiency, improve partner engagement, and maximize revenue.
This is an exciting opportunity for a motivated recent graduate (or early-career professional) eager to thrive in a fast-paced, collaborative environment and contribute meaningfully to one of the world’s fastest-growing travel tech companies.
Key ResponsibilitiesAdvisor & Product Operations Support
- Take full ownership of the supplier inbox and oversee all partner-related advisor support inquiries in Intercom, ensuring timely, empathetic, and solution-oriented responses
- Ensure advisors attempting to book with new partners adhere to the correct onboarding process, and proactively identify / remedy any points of confusion
- Collaborate with the Product Operations team to implement ticket routing and tagging strategies to track support metrics and SLA performance
- Automate manual or repetitive workflows where possible and provide actionable suggestions on process improvements
- Contribute to our advisor knowledge base by authoring and revising our Help Center articles where possible
- Convert advisor feedback on our partnerships into actionable insights that drive cross-functional improvements across product, training, and policy
Partnerships & Implementation
- Expand and strengthen our global network of travel partners; grow Fora Reserve (our preferred partner program), and assist with invoicing and onboarding support for Fora Amplify (partner marketing program) where necessary
- Ensure our partners are accurately and professionally represented with the latest information in our Advisor Portal
- Investigate, diagnose and resolve preferred partner rate connectivity issues in our platform (or escalate where appropriate)
- Support the development and optimization of our partner CRM, ensuring seamless integration, data accuracy, and enhanced functionality to drive strong partner relationships
- Develop in-depth knowledge of our supplier ecosystem, preferred partners, and operational workflows
Analytics & Insights
- Monitor key performance indicators (KPIs) related to collections and the financial impact of our partnerships and provide actionable insights
- Use data and research to identify opportunities for business growth and potential gaps in the supplier ecosystem
- Analyze and track delinquent commission-paying partners to optimize payment efficiency
- Partner with the Finance team on monthly statement reporting and collection efforts
Requirements
- 1–3 years of professional experience (recent graduates with relevant internships or coursework are encouraged to apply)
- High degree of fluency with Excel or Google Sheets, and comfortable manipulating data
- Strong written and verbal communication skills: you can craft diplomatic emails and have the ability to speak effectively across all levels of business, both internally and externally
- Organized & meticulous with strong attention to detail
- Curious & resourceful in finding answers to ambiguous questions
- Entrepreneurial: you’ll be seeking to make an impact, exercise sound business judgment and constantly look for ways to improve and contribute
- Great at relationship-building, online and offline
Strongly Preferred:
- Experience in a high-growth startup (in an analyst/operations role), and/or travel industry experience (bonus points if you are familiar with / have experience using the GDS)
- Familiarity and ease with Zapier and BI platforms (e.g. Metabase / Omni) and CRM platforms
Compensation
Compensation range for this role is $65k-$80k + equity. Other benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- ClassPass Memberships
- 401k plan
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
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WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Top Skills
What We Do
We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.
At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.
Our platform combines innovative technology with the human touch, offering:
- Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
- A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
- Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
- Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 70+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
Why Work With Us
Fora is redefining the travel industry by challenging norms and fostering a culture of growth, curiosity, and autonomy. We invest in cutting-edge technology to fuel innovation and empower our team to drive impactful change. Here, you’ll find meaningful work with ample opportunities for internal growth.
Gallery
Fora Travel Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Fora’s workplace policy offers balance and flexibility: we’re in-office 4 days a week, enjoy 3 weeks remote annually, and have flexible Fridays—all in a bright, inviting space in Fidi/Tribeca that fosters collaboration and creativity.
