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Job Description Summary:
Business Analysts are the glue that keeps our stakeholders and technical teams aligned by understanding what our stakeholders want and need, and then in turn translating those requirements into work and system enhancements / improvements. The Business Analyst will assist in system and business process analysis, design, configuration, and support.
The Business Analyst – Salesforce (CPQ & CLM) is an integral part of the Business Applications team. within Rocket IT. In partnership with the other members of the Salesforce team and business stakeholders, the Business Analyst – Salesforce (CPQ & CLM) will assist with system and business process analysis, design, configuration, and support for the Salesforce Platform, with a primary focus on Configure-Price-Quote (CPQ), Contract Lifecycle Management (CLM) and related Quote-to-Cash feature sets.
Essential Duties and Responsibilities:
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Serve as the leading participant in studying and documenting business processes related to Quote-to-Cash for the Rocket Salesforce team, across the following domains:
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Salesforce CRM
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Salesforce CPQ (and related)
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DocuSign CLM
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Play a leading role in gathering requirements for Salesforce development related to Customer Relationship Management (CRM), CPQ, CLM, and other Salesforce ecosystem activities.
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Actively participate in the Salesforce CRM Scrum process, including Program Increment Planning, user story creation/refinement/estimation, backlog grooming, stand-ups, and retrospectives.
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Provide input on the design for system enhancements and new features.
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Assist with the implementation of new functionality.
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Help perform system testing.
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Assist with documenting system capabilities and processes.
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Team-oriented, collaborative, accountable, and dependable.
Required Qualifications:
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5+ years of experience in systems/business analysis, with a minimum of 2 years providing business analysis for the Salesforce Platform
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Deep experience documenting and analyzing business processes, procedures, and policies on complex projects.
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Ability to act as a liaison between technical and non-technical teams and resources.
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Strong verbal and written communication skills.
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Salesforce certification (Salesforce CPQ, Administrator, Platform App Builder, and/or Developer, etc.) (Preferred)
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
Rocket Software empowers organizations to create legendary impact in the world through innovation in legacy technologies. With deep expertise in IBM Z, IBM Power, and database and connectivity solutions, Rocket solutions power tens of thousands of global businesses, solving real problems and making real-world impact.
With more than 70% of the world’s IT workload running on legacy platforms, Rocket helps companies and public-sector organizations innovate using the technology and data they already have, so they can always be ready for what comes next. Rocket customers include 44 of the Fortune 50, representing industries including Banking and Finance, Healthcare, Manufacturing, Transportation and Logistics, Retail and Insurance.
A Bain Capital portfolio company, Rocket is headquartered in the Boston area with centers of excellence strategically located throughout North America, Europe, Asia, and Australia.
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