Sr Business Analyst

Job Details:

Job Description: 

As a Senior Business Analyst in Human Resources Global Services (HRGS), you will play a crucial role in developing and optimizing HR processes and systems that support employee services such as benefits, retirement, workforce mobility, and executive services.

Responsibilities include but are not limited to:

• Develops processes and systems: Supports the employee services cycle, including benefits, retirement, workforce mobility, employee support, and executive services.
• Advises on HR principles: Fosters global understanding of HR principles, policies, procedures, and systems to maintain a positive working environment.
• Drives strategic decision-making: Executes HR business processes within Human Resources Global Services (HRGS) and collaborates with team members to improve processes and customer experience.
• Builds customer understanding: Gathers and analyzes data to understand customer organizations, their strategic drivers, pain points, and future needs.
• Leads quality issue resolution: Conducts root cause analysis, containment, recommendations, and resolution of quality issues; executes complex HR data transactions.
• Monitors and follows up: Proactively tracks changes in volume, complexity, and cadence, ensuring excellent service quality and adherence to regional goals and standards.

A strong candidate will demonstrate the following skills:

• Strong analytical skills with a passion for effective communications, collaboration and ideation.
• Ability to drive and influence change.
• Passion and curiosity for researching systemic solutions

Qualifications:

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum qualifications:

• Education: BS/BA in Information Systems, Industrial Engineering, or equivalent degree with 5-7 years' of relevant experience OR MBA degree or equivalent with 3-5 years' of relevant experience.
• Relevant experience includes:
  • Industrial Engineering and/or Project Management.
  • Working in HR or shared services.
• Advanced English level.

Preferred qualifications:

• LSS or Data Science certification (a plus).
• Successful use cases in Gen AI or Robotics Process Automation.
• HR systems such as Workday, or others.

Job Type:Experienced Hire

Shift:Shift 1 (Costa Rica)

Primary Location: Costa Rica, San Jose

Additional Locations:

Business group:Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.