Business Analyst

POSITION SUMMARY:

The Business Analyst is a key player in driving process improvements by implementing enterprise-wide technology solutions and optimizing business processes. This role works closely with cross-functional teams in Finance, Sales, IT, and other departments, ensuring that processes, workflows, system configurations, and changes are effectively planned, executed, supported, and documented. The ideal candidate will bring strong interpersonal skills, attention to detail, and expertise in Enterprise Resource Planning (ERP) systems to drive success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Facilitate requirements gathering and design workshops with business stakeholders to ensure alignment on goals and project scope.
• Analyze, document, and prioritize detailed functional requirements with a focus on efficiency and accuracy.
• Collaborate with business stakeholders to identify gaps, propose solutions, and design improvements following system walkthroughs and configuration reviews.
• Establish and maintain strong relationships across the organization to ensure seamless process and system design, addressing both functional and technical requirements.
• Monitor project progress, track deliverables, and proactively report risks or issues to the project manager.
• Support data migration efforts by ensuring data integrity and accuracy during technology transitions.
• Develop and implement comprehensive test plans to ensure systems are thoroughly tested and debugged prior to deployment.
• Partner with change management teams to create user documentation, provide help desk support, and train end users.
• Design processes that streamline and simplify cross-functional operations, driving business growth.
• Identify and recommend opportunities for improvements within current systems and processes.
• Champion a transformation mindset, influencing stakeholders to embrace optimizations and process improvements.

EDUCATION, KNOWLEDGE, AND EXPERIENCE:

• Bachelor’s degree in a relevant field (e.g., Business, Information Technology, Engineering).
• 7+ years of experience in business analysis or related fields, including working on large, complex technology implementations.
• CBAP or PMI-PBA certification is preferred but not mandatory.
• Expertise in requirements elicitation, workflow and use case development, and modeling.
• Experience bridging the gap between business stakeholders, technical teams, and vendors to ensure successful project outcomes.
• Strong background in ERP implementations and business process optimization, with a focus on finance/invoicing and/or sales processes.
• Demonstrated success in delivering business analyst deliverables within the scope of functional and technical requirements.
• Familiarity with project management methodologies such as Agile, Waterfall, and iterative processes.
• A quick learner with the ability to adopt new technologies and applications with ease.

QUALIFICATIONS, SKILLS, AND ABILITIES:

• Strong process-oriented mindset, problem-solving skills, and commitment to high-quality deliverables.
• Adaptability to changing business needs, managing evolving priorities effectively.
• Capable of working independently and as part of a team, with a consistent ability to follow through on commitments.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Customer-centric with strong relationship management skills and active listening abilities.
• Excellent organizational, facilitation, and time-management skills, handling stressful situations professionally.
• Superior written and verbal communication skills, able to convey complex ideas in an accessible way.
• Proficient in Microsoft Excel, Word, PowerPoint, Visio (or similar tools for process modeling).
• English language fluency required.

ADDITIONAL SKILLS (optional but desirable):

• Familiarity with software industry processes is a plus.
• Experience with change management processes, including training and user support.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.