Billing Specialist

Summary  

As a Billing Specialist, you will be a crucial member of the finance shared services team responsible for processing invoices and ensuring timely and accurate billing to clients or customers. Your primary focus will be on generating invoices, verifying billing data, and addressing billing inquiries. You will collaborate with various departments to ensure that billing is aligned with contract terms, pricing agreements, and company policies. Your attention to detail and proficiency in billing procedures will contribute to maintaining efficient billing operations and positive relationships with clients.  

Essential Functions 

Invoicing and Billing: 

• Generate and process accurate and timely invoices based on contract terms and billing schedules. 

• Verify billing data for completeness, accuracy, and compliance with company policies and guidelines. 

• Ensure adherence to billing regulations, customer contracts, and company policies. 

Billing Inquiries and Discrepancies: 

• Respond to billing inquiries from customers, internal teams, and other stakeholders in a prompt and professional manner. 

• Investigate and resolve billing discrepancies or disputes, coordinating with relevant departments as needed. 

Customer Relations: 

• Build and maintain positive relationships with customers, addressing billing-related inquiries courteously and efficiently. 

• Assist customers in resolving billing issues and facilitating successful payment collection. 

Process Improvement: 

• Identify opportunities to streamline billing processes and improve efficiency in invoicing procedures. 

• Collaborate with team members to propose and implement process enhancements. 

Documentation and Record Keeping: 

• Maintain accurate and organized billing records and documentation. 

• Record billing-related information in appropriate systems and databases. 

Reporting and Analysis: 

• Prepare billing reports and key performance indicators (KPIs) for management review. 

• Provide insights on billing trends and potential improvements. 

Skills & Qualifications 

• High school diploma or equivalent. Associate’s degree or relevant certification in accounting or finance is a plus. 

• 2+ years of experience in billing, accounts receivable, or a related financial role. 

• Strong attention to detail and accuracy in billing operations. 

• Proficiency in using billing software and accounting systems. 

• Excellent communication and interpersonal skills. 

• Ability to work collaboratively with cross-functional teams. 

• Familiarity with financial regulations and compliance requirements related to billing