Billing and Order Processing Specialist (Portfolio Companies: Sitecore)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the Role:

As the Billing and Order Processing Specialist, you will play a pivotal role in managing renewals and securing revenue through the billing process. The successful candidate will have excellent communication skills, the ability to prioritize urgent requests, and have a team-oriented, can–do creative attitude.

What You’ll Do:

• Act as a point of contact and resource for renewals related inquiries
• Process renewal orders through CPQ – includes ensuring all orders adhere to Sitecore booking guidelines and are accurately entered into the system for processing
• Proactively engage and interact with Sales team for timely processing of renewals as and when required
• Once orders are complete, you will ensure fulfilment of orders through timely delivery of license keys to the customer in case of subscription renewals with add-ons
• Manage customer data in accounting system 
• Send sales estimates to secure a customer PO
• Manage customer billing, invoice corrections, credit memos, invoice submission 
• Maintain a reliable billing process and controls to ensure orders are billed on time and invoices are error-free
• Ensure that SLAs are adhered to for processing and billing of all orders, address queries/issues promptly and ensure resolution in a timely manner
• Investigate, resolve and manage customer queries promptly 
• Consistently document all billing correspondence in NetSuite and create reports to assist in collection efforts 
• Provide customers Company related information as requested (Vendor form, W9 form, proof of insurance, etc.)
• Portal management: Establish new customer relationship/profile on portals and maintain existing supplier platforms
• Other duties and projects as assigned by manager

Qualifications

What You Need to Succeed:

• 2+ years’ experience in order management, sales operations, logistics, or similar function focused on billing and order processing
• Experience managing accounts receivable within NetSuite and Salesforce or the ability to quickly learn
• Knowledge of global regulations
• Strong written English and verbal communication
• Excellent time management skills with the ability to prioritize urgent tasks and maintain quality under time constraints
• Able to adapt to frequent changes in the processing of daily work
• Willing to work additional hours to accommodate global needs during peak periods (e.g., the last couple days of the month, especially quarter ends)
• Proficiency in Microsoft Office tools (Excel and Word)
• Maintain focus and positive attitude during high volume of work while multi-tasking with changing priorities 

Additional Skills That Could Set You Apart:

• Good analytical, deduction and problem-solving skills 
• Bachelor’s degree or equivalent combination of education and experience
• Experience working in a global organization,
• Strong attention to detail and thoroughness
• Previous experience with vendor portal management (Ariba, Coupa, etc.), Salesforce, Netsuite and Order Management Software
• Ability to learn new things quickly

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.