Associate Technical Writer (Aspire)

Who We Are:
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to make your career move? 

As an Associate Technical Writer, you will be a member of the product management team. Reporting to the Technical Writing Manager, the Associate Technical Writer should bring their passion and best practices to our fast-growing, innovative B2B2C software company. This position engages users with the goals of driving feature activation and adoption using eye-level tone and creative content such as gifs, videos, or flowcharts.

What you’ll do:

• Work closely with R&D project teams, Support teams, and other stakeholders to create and maintain high-quality documentation.

• Prepare, edit, and publish product documentation for product releases including user guides, release notes, knowledge base articles, and other resources.

• Ensure maintenance of release notes and drafted at one common repository for internal purposes.

• Understand technical details of projects and identify audiences for content and anticipate the questions, problems and needs that the content should address.

• Determine the clearest and most logical way to present complex information and instructions for greatest reader comprehension.

• Meet document project milestones in a timely manner and proactively engages with the project team to advocate for documentation best practices.

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience.

• Keep up to date on changes of our offerings, customer use cases, and support issues.

• Review and edit documentation created by peers for clarity, grammar, adherence to template, and conformity.

• Work with the product and design teams to conceptualize and design the image content such as video how-tos, gifs, flow charts that are required for the documentation.

• Manage relationships with functional teams to develop content that drives user engagement and decreases support tickets and addresses complex problems through content.

• Manage Pendo projects for guides, walkthroughs and tagging to promote activation and adoption of existing and new features.

• Build Pendo reports and provide insights to R&D and Design teams on feature activation and adoption.

What you’ll bring: 

• 2-4 year(s) of enterprise-level technical writing experience

• User-centric SaaS/software documentation experience

• Fluent written and verbal communication skills in English

• Experience with video content creation

• Bachelor's degree in English, Communications, or related field

• Experience in writing clear and concise user documentation that is appropriate for the intended audience

• Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies

• Strong research and information gathering skills

• Experience with agile development methodologies and fast delivery

• Ability to read, write, and compile technical documents including feature descriptions, customer use cases, and release notes using industry best practices

• Good planning, interpersonal, negotiation, and communication (verbal and written) skills

• Ability to multi-task with multiple deadlines and/or milestone requirements

• Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency

• Energetic and able to work in a highly dynamic environment

Where you’ll work:

Aspire is headquartered in Chesterfield, MO with a 2nd office in Plano, Tx. Employees for this position can also be Remote.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.