Associate System Engineer

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

This is a remote position that could be based anywhere in the United States or Canada.
Looking to join an exciting organization up-ending the Access Network Industry? Ready to be part of a team that is proud to help our customers grow their businesses, and solve problems to make end-user experiences smooth and seamless? At Calix, we build solutions that connect the world.
Our Support Engineer team is growing, and we are looking for an Associate Systems Engineer who will focus on our Access Edge systems. If you share our passion, come join the team and make the future happen.

Responsibilities and Duties:

• This position will predominately provide technical support via the telephone, web or at the customer site with specific data-centric objectives based off product responsibilities.
• The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
• Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest features and technology enhancements.
• Utilize data and insight to explain a situation, make informed decisions, and provide recommendations for improvement.

Qualifications:

• 1+ years of technical support and/or escalation support experience, with a background in networking and telecommunication
• BS/MS EE, CS, or equivalent
• CCNA/CCNP/JNCIP/RHCSA or equivalent desired
• This position is for 1st shift hours, i.e., Day hours (in PST), 8am – 5pm PST
• This position is for shifted working dates, i.e., Monday - Friday
• Experience with L3 routing protocols (OSPF/ BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP)
• Knowledge or "passing knowledge" of some of these technologies: 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, Netflow, OSS/EMS, SNMP, IGMP & IPTV, Scripting, and/or Linux
• Strong initiative, troubleshooting, and problem-solving skills are essential for success in this role
• Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact to the team and our customers
• Ability to deliver technical information (orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross-functionally in efforts to provide solutions for our customers
• Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses
• Strong technical account management, customer service, and project management skills
• This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator
• Some travel is required

Location:

• Remote-based position located in the United States or Canada.

#LI-Remote

Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.

For more information on our benefits click here.

There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.

San Francisco Bay Area Only:

75,900.00 - 113,900.00 USD Annual

National Major Cities plus, CA, CO, NY Metro area:

66,000.00 - 99,000.00 USD Annual

Regional plus NY:

59,400.00 - 89,100.00 USD Annual