Associate Product Manager

Summary:

Thomson Reuters (SurePrep) is seeking an Associate Product Manager to join our core product management team. As an Associate Product Manager, you will be critical in supporting the organization's development and implementation of new technologies and strategies. Your primary responsibility will be to Gather/analyze business requirements, identify areas for improvement, and provide recommendations to leadership on optimizing operations. You will work closely with cross-functional teams including engineering, product management, marketing, sales, finance, legal, compliance, risk management, customer support, and more.

About the Role:

As an Associate Product Manager, you will use the customer-first approach to collaborate with cross-functional stakeholders to gather requirements, conduct research, and deliver delightful user experiences that meet our customer and market needs. This position requires significant cross-functional interaction with Business Analysts, Product Managers, Design team, Engineering, QA, Documentation, Sales, Success, Support, and Customers (offshore and onshore).

As an Associate Product Manager, you will:

• Be a subject matter expert for your product line.

• Own the requirements walkthrough, sprint refinement, and story mapping sessions. Define sprint goals.

• Guide the juniors in translating conceptual customer requirements into functional requirements in a clear manner that is complete, consistent, comprehensible, feasible, flexible, and conforms to standards.

• Create complex use cases, process models, flowcharts, and decision tables to provide direction to engineers and/or project teams.

• Ensure completeness of the written requirements in the format of business requirements documents (BRDs) and user stories with acceptance criteria (Scrum).

• Research, review, and analyze the effectiveness and efficiency of the existing requirements-gathering processes and develop strategies to enhance them.

• Manage and track the status of requirements throughout the project lifecycle; redefine as necessary.

• Review survey and interview results by working closely with the UI/UX team and ensure the requirements are developed with the customer-first approach.

• Collect feedback from Sales, Success, and Support teams on upcoming and newly released features.

• Communicate changes, enhancements, and modifications of business requirements through written documentation to all stakeholders.

• Sign off on all QA test cases and monitor the results.

• Participate in the bug triage process and prioritize the issues for the engineering teams to fix.

• Ensure completeness of the UAT test cases, conduct, and monitor UAT progress along with bug fixes, update project status in JIRA, and assist the Product Owner in signing off for production release.

• Perform competitive analysis and channel the gaps into product backlog items and initiatives.

• Participate in Scrum team retrospectives to improve internal processes.

• Collaborate with the SurePrep support teams to resolve support tickets.

• Closely work with engineers and QA to resolve product bugs.

• Closely work with Technical Writers to document help articles, release notes, and FAQs for upcoming releases.

• Mentor juniors to foster a positive environment and facilitate retention and engagement.

• Organize and prioritize a multitude of responsibilities and deadlines.

• Ability to regularly participate in international meetings remotely (can be in the morning and/or evening).

• Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer.

About You:

You will be a good Associate Product Manager if you have:

• At least 1-2 years of experience in Product Management.

• Ability to work with large teams.

• Strong written and oral communication skills are a must.

• Highly logical thinker who can work in a team and a cross-functional environment.

• Highly self-directed and enthusiastic about showing initiative.

• In-depth knowledge of Scrum and Agile Software Development Methodology

• Working knowledge of product development architecture

• Knowledge of Atlassian products like JIRA and Confluence is a must.

• Strong analytical and problem-solving skills with great attention to detail.

• Strong MS Office Skills.

• Technical background is a plus.

#LI-SS

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: Chicago, IL; Frisco, TX; Houston, TX; fully remote location. For these locations and any eligible US locations not otherwise noted, including for fully remote location if applicable, the base compensation range for this role is $71,400 - $132,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.