Associate Customer Business Manager

The Associate Customer Business Manager (ACBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer satisfaction, distribution, merchandising planning, budget management and communication related to Winland’s Private Brand, Control Brand and Branded businesses.

Employee Type:

Full time

Location:

US Works from Home

Job Type:

Field Sales

Job Posting Title:

Associate Customer Business Manager

Job Description:

Schedule: Mon- Fri, 8 to 5

Work Location: Remote

Benefits: Medical, Dental, Vision, 401(K) with match, STL/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident insurance, Identity and Fraud Protection plan, Legal and Critical Illness.

Salary, based on experience and other qualifications: $73,000 to $124,000 annual with additional bonus potential.

Roles & Responsibilities:

• Responsible for the day-to-day customer relationship and is the primary contact for customer buyer.
• Where applicable, provides management and oversight to the Winland broker network.
• Sells the Winland value proposition proactively and customizes the value proposition for the customer​.
• Accountable for accurate demand plan (Forecasting) and addresses gaps to Customer Annual Operating Plan (AOP).
• Owns all business inputs to the creation and delivery of the Customer AOP at a category level.
• Accountable for delivering the customer and region AOP.
• Enhances/delivers Winland’s profitability goals at the customer / region level.
• Works closely with Insights and Analytics to identify Whitespace opportunity and to develop annual plans to address these opportunities.
• Creates sales decks for business reviews and new item sell-ins for customers.
• Works closely with Winland’s commercialization team to identify innovation, packaging and assortment opportunities for the ACBM’s customers and regions of responsibility.
• Clearly defines and communicates customer requests to organization.
• Analyzes Customer data and identifies actions to drive positive business performance for Winland and the customer​.
• Collaborates cross-functionally to facilitate customer plan delivery.
• Develops and delivers bid strategy and execution for best customer/Winland outcome​.
• Works with the Customer Data Specialist (CDS) to create and enter product opportunities into our Product Portfolio Management System (PPM) ensuring customer’s expectations are clearly defined.
• Delivers business improvements against customer-supplier scorecard metrics.
• Engages director/commercial leadership to support customer initiatives.
• Proactively identifies opportunities to reduce/eliminate Damages, Distressed or Donated products (DDD), and understands key drivers to help mitigate future risk of product obsolescence.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance or related field required
• Minimum of 3 years of business experience in sales or related field required
• Broker or Account Management experience required
• Demonstrated ability to influence third party partners to achieve profitable results required
• Excellent oral, written, interpersonal communication skills and effective relationship building
• Business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts
• Demonstrated financial acumen and basic understanding of retail finance
• Fluency in SharePoint​ and MS Office Products (Word, Excel, PowerPoint)
• Ability to build trust and relationships internally and externally
• Problem solving ability, and skilled at multi-tasking and prioritization
• Creative problem solution abilities, and the ability to be resourceful to improve long-term customer relationships

EEO Statement:

Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.