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Supports Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner, utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between PSSA, RSC and Category Management as it relates to merchandising activities. Works closely with the area departments, particularly category management and replenishment to support efforts with vendors and suppliers to communicate important information.
This position is an entry level role focused on managing analytics for our category team. Strong technical skills in Excel, Power BI and/or Merchandising systems is very helpful. This role leads to a growth path of becoming a Category Manager.
This role will work in our Lenexa office 5 days per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
- Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
- Vacancy support and backup to COM and PSSA roles
- Support Category Operations Managers with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects – including E&O follow up, CASIS billings and vendor meeting preparation
- Serve as gatekeeper of NIR process and tracking log – includes approval process, 30/60/90-day tracking follow-up, etc.
- Support PSSA/COM with escalation requests for proprietary SKU tying
- Enter DCT’s for COM’s on new items & local flyers.
- Analyze weekly ATC communicates and disseminate direction to appropriate parties.
- Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
- Serve as escalation point of contact for RSC inquires
- Support PSSAs/COMs with sourcing/market baskets/special pricing requests.
- Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
- Other duties assigned by manager.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.
The expected base rate for this role is between $55,000 and $90,000.
This role will also receive an annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
SUPERVISION:
N/A
RELATIONSHIPS
• Internal: Category Operations Managers, Marketing Managers, Replenishment (Local & RSC), Pricing team, Territory Managers, Account Executives
• External: Local vendors and brokers, as needed.
WORK ENVIRONMENT
Office environment.
MINIMUM QUALIFICATIONS
- Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
- Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
- Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
- Must be external and internal customer service focused.
- Ability to research, escalate and follow up on inquires with a great sense of urgency.
- Must have the ability to overcome objections and obstacles, with a solution-based attitude
- Education
- College degree or equivalent distribution or food service supply chain experience required.
PREFERRED QUALIFICATIONS
Previous US. Foods experience preferred.
PRISM/Merlin/Tandem skills preferred.
PHYSICAL QUALIFICATIONS
• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
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***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Top Skills
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed.
With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.
US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more.
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