At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
The Associate Analytics Operations Specialist will play a vital role in Forrester’s research analytics team, collaborating closely with internal stakeholders in both research and operations. This position will be responsible for measuring and reporting on key performance indicators (KPIs) for business services across various industries. The role requires someone who pays close attention to detail and can manage projects under time-critical business deadlines.
Job Description:
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Conduct benchmarking exercises to compare client performance with industry’s best practices.
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Identify areas where clients can improve their performance and gain a competitive advantage.
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Develop and maintain a repository of industry benchmarks and best practices.
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Analyze datasets to identify patterns, trends, and anomalies
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Develop insightful reports and dashboards to communicate performance findings to stakeholders.
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Present data-driven recommendations to improve operational efficiency and achieve business objectives.
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Monitor KPIs across various areas of client operations.
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Track performance against established targets and industry benchmarks
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Collaborate with cross-functional teams (e.g., sales, research, operations, etc.) to gain alignment on KPIs and reporting requirements.
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Proficiency with survey tools such as Qualtrics for building and distributing surveys, collecting responses, and analyzing response data.
Job Requirements:
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A bachelor’s degree: a master’s degree in social sciences is a plus
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One year of work experience — preferably in market research, consulting, or technology field — experience with data manipulation and analyzing large datasets, survey programming, project management, and proficiency with advanced Excel.
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Proficiency in advanced Excel
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Apply formulas, run tasks, queries, and perform data manipulation.
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Clean, organize, and transform datasets using advanced techniques to ensure analysis-ready data.
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Utilize Macros and VBA to automate tasks, create custom workflows, and develop interactive dashboards for efficient data handling.
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Design and evaluate charts and graphs to present data insights effectively, ensuring clear and impactful communication.
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Experience working with Qualtrics — build surveys, apply skip patterns and logic, set quotas, and build reports and dashboard using the tool.
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Strong analytical and problem-solving skills with the ability to analyze complex data.
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Superior project management and good oral and written communication skills.
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The ability to work with a team under tight deadlines and handle multiple tasks.
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The ability to work independently without needing day-to-day supervision and as part of a global research team.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Data Protection
The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.
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What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
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