Assistant Manager, Agency Support

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Assist the Head of Region/Director of Agency in Sales and Agency Support, Operations Support and penders management, Training and Education and Pruforce adoption rate for the above regions. She will work closely with regional colleagues and peers, as well as frequent communication with the senior management to ensure that the scope and direction of the initiatives are driven to achievement.

Principal Duties & Responsibilities: 

1. Sales and Agency Development Support

• Monitoring and tracking - Monthly KPI / weekly targets and submission forecast, progress monitoring by branch, race, agency and by respective work groups, on a weekly basis
• Provide a detailed high-level report and analyses of all regions under the Head of Region
• Regional tactical challenges end to end monitoring and tracking.
• Relief pool – as an ad hoc basis to assist regions short of manpower/underperforming branches as and when needed and instructed by Head of Region

2. Operational Support and Penders Management

• Work closely with each Region PIC, together with the New Business and Operations team to ensure the targeted conversion of pending cases to captured APE is met.                                                                                 
• Must closely liaise with the Claims unit to ensure the effectiveness of claims, and the successful management the claims penders and Turn Around Times are met.

3. Training and Education

Initiate training workshops, Ops roadshows for information / knowledge dissemination and/or gather feedback for the benefit of the team and for agency.

The above assigned duties are not limited to the list above and may include ad hoc tasks that may arise from time to time with assisting within the division to possibly cover for Recruitment Activities as well.

Job Specification:   

• Degree in any discipline
• Having a good command of written and spoken English. Multi lingual will have added advantage.
• Self-motivated and yet, be able to work under minimum supervision at all times.
• Works well under pressure and a good team player.
• 2 years’ of experience in the front line as part of the Agency Growth Team
• Strong technical skills and product knowledge
• Well organized in work approach
• Possess the ability to strategize with excellent analytical skills.
• Proficient in Microsoft Word, Excel, and PowerPoint

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.