C.H. Robinson is seeking a Global Forwarding Agent (Air Import Operator) to join our dynamic forwarding team in Melbourne or Adelaide. In this role, you'll be the primary point of contact for your assigned customer accounts, managing the entire shipment lifecycle to ensure customer requirements are met with accuracy and efficiency.
You’ll work closely with customers from the start of the shipment process, overseeing tasks for each shipment, in addition to daily communication, reporting, and email management. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. Our successful Global Forwarding Agents go on to expand their careers in Operations, Sales, or Account Management.
Location: Melbourne Airport/ Adelaide Airport. A hybrid, flexible work arrangement applies.
About the role:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
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Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
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Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
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Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
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Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
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Build great relationships with customers, responding timely and following up on issue resolution
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Provide reporting and documentation support to internal and external customers.
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Participate in customer business reviews.
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Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
About you:
Required Qualifications:
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High School degree/ Graduate degree or equivalent
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Minimum of 1 year of experience in global freight forwarding / logistics/ imports or exports customer service
Preferred Qualifications:
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Values a diverse and inclusive work environment
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Proficient in Microsoft Office Suite of programs
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Excellent communication, prioritization, and multi-tasking skills
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Proven track record of strong customer service skills, interacting with customers and being client focused
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Excellent follow up with customers and the network
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Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
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High level of attention to detail
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Ability to work in a fast-paced and deadline-driven environment
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Bachelor’s degree
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
