C.H. Robinson is currently seeking an Implementation Specialist- Logistics Support to join the team in Product support team. As an Implementation Specialist you will be responsible for managing and leading the branch customer implementation process and follow up. You will bring structure and visibility to the sales and operations teams helping to close gaps that can occur during account handoff and implementation. Leveraging project management principals, you will help to follow up on critical action items with internal teams and customer contacts.
This role will partner with operations as a commercial bridge to the account management team to ensure the customer’s expectations are fulfilled during implementation. The Implementation Specialist role will develop business knowledge and the foundational skills to enable a flexible career path in a variety of critical customer-oriented roles at CH Robinson.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Contribute toward development and adoption of tools, processes, and presentations for Implementation
- Successfully execute the C.H. Robinson’s Implementation Methodology, including:
- Document customer expectations
- Lead discovery meetings and capture the current processes of the customer
- Document & contribute to the Future State Design including the creation of customer process maps when needed, documenting changes in roles and responsibilities, and identifying opportunities for process improvement to increase productivity
- Track and maintain action items throughout implementation
- Manage 30, 60, & 90 day follow up with all new customers
- Support customer reporting needs identified during implementation
- Support customer technology demonstrations for training purposes during implementation
- Ensure SOPs document required fields for operations to ensure data quality and accuracy
- Work with operations teams to ensure SOP is followed
- Communicate proactively with internal and external stakeholders to ensure customer needs are met
- Track and maintain accurate status and details of potential, active, and closed implementation activity managed by the Implementation Specialist, leveraging Monday.com
- Demonstrate awareness of core products, modes, and services of C.H. Robinson
- Understand each assigned customer’s business model and competitive advantages
- Handle special projects quickly and efficiently, as assigned
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High School Diploma or Graduate/ equivalent degree
- 4+ years operations experience in the logistics and supply chain industry
Preferred:
- Bachelor’s degree from an accredited college or university
- Attention to detail, accuracy, and problem solving
- Ability to organize, design, develop and deliver projects for internal and external audiences at all levels
- Ability to collaborate effectively with subject matter experts internally and externally at all levels
- Experience working and thriving in a continuous improvement environment
- Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
Disclaimer:
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
