Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com
DXC is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, global services, imaging and printing.
We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.
We are seeking a Support Analyst to join our Department of Internal Affairs Team supporting one of our key Government clients and play a key role in managing and resolving production incidents.
- This role requires working closely with a multifunctional team of developers, testers, and other stakeholders to ensure the stability and reliability of our systems.
- As a customer-facing role, the ideal candidate must possess strong communication skills and the ability to manage client expectations while maintaining our high standards of customer relationships.
- Experience in incident management using ServiceNow and a strong problem-solving mindset.
Key Responsibilities:
- Monitor, analyze, and resolve production incidents reported in ServiceNow, ensuring timely resolution and minimal impact on business operations.
- Act as a key point of contact for customers, providing clear communication, managing expectations, and maintaining strong relationships.
- Collaborate with developers, testers, and business teams to investigate root causes and implement effective solutions.
- Escalate critical issues to the appropriate teams and ensure follow-up until resolution.
- Document incident resolutions, troubleshooting steps, and recurring issues for knowledge-sharing and continuous improvement.
- Identify opportunities for process improvements and contribute to automation efforts to enhance system stability.
- Provide support for application releases, deployments, and post-release monitoring.
- Ensure compliance with IT service management (ITSM) best practices and organizational standards.
- Planning and co-ordination change control via SDLC.
- Co-ordinate, report, lead, and minute cyclic service delivery meetings between DXC production support team, client and vendor.
Key Requirements:
- Experience in incident management and ticket handling using ServiceNow or similar ITSM tools.
- Strong customer-facing experience with the ability to build and maintain excellent relationships.
- Exceptional communication skills to clearly explain technical issues to non-technical stakeholders.
- Strong problem-solving skills with the ability to analyze complex production issues.
- Familiarity with software development and testing processes to effectively communicate with development teams.
- Basic understanding of databases (SQL), application logs, and troubleshooting techniques.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
- Experience in IT support, application support, or a similar role.
- Knowledge of Microsoft technologies (.NET, SQL Server) or other relevant tech stacks.
This role provides an exciting opportunity to work in a dynamic team environment, engage with customers, and contribute to maintaining high system reliability. If you are proactive, detail-oriented, and enjoy problem-solving while maintaining excellent customer relationships, we encourage you to apply.
Please express your interest with a confidential application without delay.
Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.
If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.
Your working environment
Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Top Skills
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
