AML Ops Supervisor

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

About the role

Ensure the sustainable Nubank's growth supporting the regulatory demands of AML Ops, KYC and EDD, challenging the status quo through:

• The best experience to our fanatics and loved clients in the AML Operations processes, keeping the highest level of quality for customer data and due diligence applicable accordingly to the regulators and internal policies;

• Support, supervise and oversee the resolution AML Alerts generated by the AML transaction monitoring to identify suspicious situations, collaborate in the preparation of the escalated alerts in order to present them to the AML Forum; contributing to a more ethical and fair society, truly understanding that it is also a key driving force for the solid growth and development of Nubank and Brazil & Mexico

Being diligent, flexible and resilient, according to Nu's principles!

In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for protecting Nu against criminal activities and helping stop the laundering of ‘dirty’ money into the Mexican economy, complying with the necessary regulations, and ensuring the continuity of our business.

Typical responsibilities assigned to you might include:

• Be part of the very dynamic and diverse Chapter - Regulatory Solutions, focused on Mexico´s AML Ops processes, reporting to the Regulatory Solutions Coordinator;

• Support the operational queues (metrics, dashboards) and dimensioning of time and routines;
• Management and support on the growth path of the operational team in charge of AML Operations processes and routines;
• Coordinate the preparation of all the investigation files to escalate it to the AML Forum (Comité de Comunicación y Control);
• Sophisticated reporting to immediately inform money-laundering or terrorism financing activity to the relevant authorities (SHCP, CNBV, UIF, etc.);
• Perform quality reviews, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory requirements;
• Review operational workflow challenges and opportunities and use analytical tools to solve them;
• Based on proper technical knowledge related to AML, support strategic operations business decisions; 
• Provide advice on sanctions and other screening processes such as KYC, EDD, etc.;
• Recognize the team’s efforts, leverage their strengths, and knows how to combine different competencies to have a diverse and stronger team; and also provide timely and effective feedback on improvement areas;
• Skilled at rallying people behind a common purpose, creating alignment, even in the face of conflict or disagreement;
• Building models/analysis to evaluate the efficiency of operational routines;
• Follow the management queues and dashboards in order to ensure the operational regulatory routines have been duly promptly addressed and no regulatory gaps are found;
• Implementing and identifying opportunity areas to detonate action plans for improving results and customer experience;
• Continuous deploying projects to comply with key policies related to AML Operations scope and its operational routines; 
• Collaborate with cross-functional areas (including legal, compliance, and risk management, among others)  to minimize money-laundering risks to the business; and to coordinate and prioritize tasks involving enhancements and/ or gaps related to analysis and routines;
• Monitoring metrics and KPIs, facilitating communication within Nubank teams;

• Provide guidance and support to his direct reports on technical needs and daily routines;

Qualifications:

You will be succeed if…

You are detail-oriented, diligent, organized and enjoy operational activities 

You have at least one year of experience in managing and supporting operational teams

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed 

You can communicate clearly, succinctly and effectively 

You feel good to be constantly challenged to learn and do more 

You are proficient with oral and written communication in Spanish and/or English 

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have a Bachelor’s Degree in Law, Administration, Finance, Economic Sciences  or related;

Have previous experience in conducting transactional AML alerts and-or in compliance areas in processes or Legal 

Have CNBV certification is a plus

Have knowledge in sending the suspicious activity reports (SAR)

Have knowledge in Excel, Sheets, Looker, SQL and Python 

Have Banking & SOFIPO regulation knowledge;

Have Bachelor’s Degree, preferable in Law, or related;

Can easily turn numbers into complex strategies and effective actions.

Benefits

• Health and life insurance 
• Food card
• 17 days of paid vacation with 25% vacation bonus
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Extended maternity and paternity leaves 
• Equity at Nubank

*Interviewing and onboarding are currently done virtually due to COVID-19. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices. When it’s time, we will require a fixed cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities that Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.