Search the 28 jobs at Nubank

This role involves managing an internal customer service team, overseeing training and quality management initiatives to enhance customer experience. Responsible for team performance, continuous improvement of training programs, and analysis of metrics to refine processes and maintain high satisfaction levels.

The CX Specialist will oversee customer experience operations, manage BPOs, and enhance content management. Responsibilities include workforce planning, crisis management, BPO performance improvement, and ensuring effective content creation for both internal and external customers.

The Customer Support Senior Specialist will lead headcount planning, BPO management, and content management to enhance customer experience. This role involves monitoring operational metrics, managing outsourcing partners, and promoting efficient content for customer support. Responsibilities include workforce planning, service quality assurance, and stakeholder collaboration to achieve operational excellence.

The Senior Product Operations role at Nubank involves managing and conceptualizing projects, overseeing customer service OKRs, gathering data, building dashboards, managing vendors, and leading a team focused on improving operational efficiencies and stakeholder relationships.

As a Senior Analytics Engineer, you'll lead data projects, optimize data tools, and ensure effective data governance. You will translate business needs into data solutions, mentor team members, and enhance data literacy within the company.

In the Xforce position, you will help reinforce Nubank's cultural values in Mexico, onboarding and training local teams in customer excellence. You will manage a family of over 15 peers, engage in process mapping, analyze data for decision-making, and provide constructive feedback to enhance customer experience.

As a Senior Software Engineer at Nubank, you will build and manage large scale distributed systems, collaborate on microservices architecture, and implement agile methodologies while ensuring high-quality code through testing and documentation. You'll participate in code reviews, work closely with cross-functional teams, and contribute to feature planning and execution.

The Senior Software Engineer will work on large-scale distributed systems, building microservices, and applying agile methodologies. Responsibilities include continuous delivery and infrastructure as code operations, managing high throughput jobs, and enhancing software practices with a team-oriented approach.

The Media Analyst at Nubank will develop and execute media plans, manage campaign investments, and generate performance reports. They will analyze consumer traffic and audience behavior, track campaign results, and work closely with the marketing and analytics teams to enhance advertising strategies based on data-driven insights and current industry trends.

The Finance Data Analyst at Nubank will design and develop processes for financial operations, ensuring accurate and timely data delivery. They will map data sources, use Spark Scala in Databricks, and generate reports for stakeholders, enhancing financial information access.

As a Tech Manager, you will lead a team of 8-10 software engineers, fostering a culture of teamwork and continuous improvement. You will manage individual contributors, oversee software architecture decisions, and enhance processes while ensuring operational excellence and quality software delivery.

Senior Product Manager responsible for synthesizing business strategy with development teams to build products that create leverage for the company. Key responsibilities include defining product goals, conducting research, refining requirements, staying up-to-date on complex domains, and communicating with stakeholders. Desired skills include experience in product management, strong relationship-building abilities, data-driven decision-making, and advanced English language skills. The role offers benefits such as health insurance, meal allowance, transportation assistance, paid vacation, equity, and parking partnerships.

As an IT Risk Specialist, you will oversee IT risk management strategies, identify and mitigate IT risks, evaluate IT systems including third-party services, and ensure compliance with regulatory standards. You'll also conduct control tests, generate reports for stakeholders, and advise on cybersecurity threats and infrastructure vulnerabilities to enhance the company's risk posture.

As a Product Operations II at Nubank, you will own the roadmap for banking integrations, assess priorities, translate business needs into backlog items, report on critical metrics, design efficient processes, and manage supplier dependencies while influencing technological discussions with regulatory bodies.

The Treasury/ALM Manager manages liquidity, funding strategies, and compliance with ALM frameworks. They assess regulatory impacts, oversee liquidity stress tests, and perform accounting tasks like IFRS updates. The role involves enhancing team expertise and supporting team development.

The IT Risk Management Senior Analyst conducts risk assessments on IT systems and cybersecurity products, implements risk control tests, monitors incidents, and collaborates with Infosec and Engineering teams to ensure risks are managed effectively. The role involves analyzing risks in external APIs and telecommunication infrastructure, and providing expertise during the implementation of new systems.

The Tax Manager at Nubank will lead tax strategy and compliance for Colombia, ensuring alignment with business objectives. Responsibilities include overseeing tax compliance, reporting, and transfer pricing, while analyzing regulatory changes and their impacts. The role also involves team leadership, stakeholder engagement, and risk management to mitigate tax risks in operations and transactions.

As a Lead Software Engineer at Nubank, you will design, develop, and maintain backend services and APIs for the Credit Platform, collaborate with cross-functional teams, ensure application performance, and maintain code quality. This involves enhancing the platform responsible for managing client loans throughout their lifecycle.

The Senior Software Engineer will build scalable microservices using Clojure, work with AWS, and implement CI/CD practices. Responsibilities include collaborating on product features, agile methodologies, code reviews, and mentoring. The role focuses on backend applications but may involve mobile and frontend tasks as needed.

As a Controllership Analyst, you will manage accounting processes for the team, ensuring accurate financial information and compliance with regulations. Key responsibilities include recording journal entries, analyzing financial data, and preparing regulatory reports, while also engaging in audits and automating processes for efficiency.