Administrator

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
 

• Setting up MPS accounts on behalf of customers

• Conducting credit checks for prospective MPS Customers and working with the depots to manage deliveries for customers who fail

• Confirming Direct Debit details and setting up via a mandate script

• Liaising with customers regarding their monthly payment amounts, current and future usage and any issues likely to arise

• Working closely with the Finance and Exposure Control teams to ensure all accounts remain in balance and any shortfalls are identified and paid promptly

• Conducting all administrative tasks involving the Monthly Payment Scheme

• Monitor and contact lapsed and lapsing customers to minimise customer churn

• Handling accounts on behalf of deceased customers and their families sensitively

• Cleanse and follow up at Domestic customer year end to ensure data remains up to date and relevant

• Working closely with Customer Services and Operations teams to remedy any issues with orders placed by MPS customers

• Help identify areas of efficiency in process and speed of customer approvals

• Work within WFS process and DOA guidelines

• Acting in a manner in line with Watson Fuel’s vision and values at all times

• Work to ensure MPS customers where needed adopt a paperless environment

• Compliance with Data Protection Act & GDPR

• Compliance with Company Policies & Procedures

From time to time you may be asked to complete general customer service activities including but not limited to:

• Complaint resolution within a timely manner and in accordance with company expectation.

• Confirming order status with customers

• Advising customers of non-delivery specifics

• Dealing with customer enquiries relating to orders and deliveries

• Taking inbound calls from customers.

• Liaising with Sale Advisors, Business Account Managers, Customers, internal departments and Suppliers

• Processing orders from customers during busy periods

• Updating customers account details

The successful candidate will have:

• Good Excel and Microsoft Office Package Skills Excellent Telephone Manner

• Outgoing Domestic customer call experience

• Customer Conflict and Dispute Resolution A

• bility to prioritise Work

• Team Player

• Adaptable and Flexible to Change in Business Process

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