Accounts Receivable Specialist

Posted 3 Days Ago
Be an Early Applicant
Grand Rapids, MI
Mid level
Information Technology • Consulting
The Role
The Accounts Receivable Specialist is responsible for managing collections for a portfolio of accounts, resolving discrepancies, ensuring timely payments, and optimizing cash flow. The role requires strong customer service, collaboration with sales/management, and maintaining accurate collections records, while also focusing on process improvements and professional development.
Summary Generated by Built In

At Service Express, we believe that great work starts with great people! We are looking for an Accounts Receivable specialist to join our team!

The Accounts Receivable Specialist is responsible for collection of invoices within portfolio of accounts, resolve invoice/payment discrepancies that may arise, ensuring that delinquent accounts are collected in a timely manner, and apply strategies that will optimize cash flow. This individual will need to provide outstanding customer service and build partnerships with both internal and external customers. 


Here's what this position is all about...

Account Delinquency and Reconciliation Management

  • Responsible for managing/monitoring a portfolio of Accounts Receivable customers/accounts.
  • Review aging of accounts within portfolio to determine collection efforts required as well as timely collections of accounts receivable.
  • Work in a team environment that promotes collaboration, effective approaches to reach goals, and respectful of others’ idea/opinions, all of which will provide an environment of exceptional results.
  • Maintain integrity, respect and excellent customer service with internal/external customers through verbal and written communication.
  • Maintain open communication with sales/management regarding accounts that are past due.
  • Maintain accurate records and reporting on collections activity.
  • Take proactive measures to encourage customers to pay timely based on their payment terms to minimize bad debt exposure.
  • Research invoice/payment discrepancies.
  • Consult with billing/sales if changes need to be made to invoice(s).

Process Improvement and Professional Development

  • Document and update processes regularly to ensure consistency; continuously monitor for process improvement opportunities to support a business of growth and sustainable procedures.
  • Participate in professional development including, but not limited to: developmental reading, conferences, ride alongs with other departments, webinars, seminars to build network and expertise.
  • Meet or exceed the performance standards set forth by the company performance management system: scorecards, ROI’s and quarterly 5/15’s.


Desired Skills & Experience:

  • 3-5 years experience in collections
  • Good relationship building skills
  • Exceptional time management skills and ability to adapt within a rapidly changing environment
  • Strong oral and written communication skills
  • Effective analytical and strategic thinking skills, including a pragmatic approach to solving problems
  • Proven organizational skills including a commitment to best practices and high standards of performance
  • Proficient in Microsoft Office Suite, Microsoft Dynamics, and Great Plains


We offer you:

  • Workplace flexibility that empowers our employees
  • “Hire the Will and Train the Skill” culture with an effective field service training program
  • Access to best-in-class support teams within our service-oriented company
  • Personal growth and advancement opportunities
  • Paid volunteer hours and birthday off
  • Several health insurance offerings that start on day one
  • 50% health club membership reimbursement
  • Company 401k match
  • HYBRID working 
  • Overtime opportunities 
  • Pay range from  $28-$31/hr based on experience 



Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Top Skills

Great Plains
Microsoft Dynamics
Microsoft Office Suite
The Company
HQ: Denver , Colorado
1,104 Employees
On-site Workplace
Year Founded: 1993

What We Do

Service Express is an industry-leading data center solutions provider specializing in multivendor maintenance, hybrid cloud and managed infrastructure services.

Driven by nearly 1,000 team members worldwide, Service Express is committed to its people-powered culture and developing our people.

Service Express has been recognized by Inc., Fortune, Forbes, Glassdoor, Best & Brightest and others.

Visit serviceexpress.com and connect with us on Facebook and Instagram for more information

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