About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are a team of over 400 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. To get there we need smart, capable talent. This is where you come in.
Job Overview:
We are currently in search of an Account Manager to join our team. As an Account Manager, you will assist with maintaining client accounts and ensuring all customers and clients needs are understood and satisfied. You help build and strengthen clients relationships to achieve long-term partnerships. This position is remote but must be located in Puerto Rico.
Key Responsibilities:
- Assist with building and maintaining long-lasting customer relationships
- Communicating with clients to ensure that all of their needs are understood and addressed
- Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
- Delivering exceptional client service on a day-to-day basis
- Act as the client’s representative in to ensure that their needs are fulfilled
- Develop and maintain key relationships across accounts
- Strive to maintain and increase overall customer satisfaction based on their business needs
- Meet established goals for sales with current and new customers
- Act as liaison between the customer and internal teams
Skills and Qualifications:
- 3-5 years’ experience in Customer Support and/or Account Management
- Demonstrated history of increasing client satisfaction, adoption, and retention.
- Comprehensive, deep understanding of the Account Management Journey
- Proven competency with agile processes, defining stories that are ready for development
- Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
- Prior experience working with SaaS business platforms
- Ability to present, communicate, and work effectively with other internal teams
- Strong communication and interpersonal skills.
- Strong team player
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
- Comprehensive Medical, Dental, and Vision coverage
- Competitive salary package
- Retirement plan with 5% matching
- 10 paid holidays per year
- Referral program
- Starting Pay: $14 -$18 per hour
Top Skills
What We Do
ABC Legal, trusted by over 50,000 professionals, including law firms, businesses, government agencies, and individuals, stands as the largest provider of service of process. Additionally, we serve as the official process server for the U.S. Department of Justice. Our subsidiary, Docketly, operates seamlessly within our digital ecosystem, offering appearance counsel on a bespoke platform designed for efficiency. We optimize the legal process by leveraging cloud-based applications compatible across desktops, browsers, and smartphones, ensuring partners and clients save time and resources while maintaining utmost compliance, control, and transparency. With a network of over 3,000 process servers spanning across all 50 states and 77 countries, ABC Legal is headquartered in Seattle, WA. Explore our legal solutions and learn more about our subsidiary company, Docketly, at www.abclegal.com.
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