Account Manager

Account Manager SME - Europe

Location: Hybrid - Vilnius, LT – 2 days home, 3 days per week in the office

Relationship: Permanent

Mission

Pax2pay is a rapidly growing FinTech business on a mission to modernise and simplify payments for the travel industry. Our customers are some of the biggest players in the travel sector, and our partners are key players in the FinTech world. Established in 2019, we are currently a growing team of approx. 40, aiming to become the number one choice for B2B travel payments within the UK and EEA (European Economic Area).

History

Pax2pay offers an award-winning digital payment solution that makes travel payments easier, faster, and safer for the entire travel industry. We enable businesses to pay for their costs via virtual cards and bank transfers — everything from hotel bookings to flights, travel transfers to tour bookings, utilities to SaaS subscriptions — whatever it is, we've got you covered.

The Role

We are seeking a highly motivated and ambitious Account Manager with payments and/or travel industry experience to join our team in Lithuania. You would manage existing small to medium-sized customers in the EEA and play a crucial role in establishing Pax2pay as the provider of choice within the EEA market. As part of a dynamic team, you will manage client relationships, drive growth within existing accounts across Europe. Fluency in business English is required, with excellent written and verbal communication skills. Proficiency in additional languages is a plus. 

Core Responsibilities

• Client Relationship Management: Build, nurture, and maintain strong relationships with existing clients in the EEA to ensure high levels of client satisfaction and retention.
• Account Growth: Identify and pursue opportunities to expand services within existing accounts through cross-selling and up-selling of Pax2pay's products and solutions.
• Business Development: Collaborate with the sales team to identify and acquire new clients, increasing Pax2pay's market share in the region.
• Customer Planning: Develop and implement account plans to achieve commercial targets and business objectives.
• Team Collaboration: Work closely with internal teams, including operations, marketing, product, and customer support, to ensure the successful delivery of services and solutions to clients.
• Market Expertise: Serve as a trusted advisor to clients, providing industry insights and best practices in B2B travel payments.
• Representation: Represent Pax2pay at face-to-face meetings, networking events, and industry conferences to enhance client relationships and market presence.
• CRM Management: Maintain accurate records of account activities and sales pipelines in HubSpot CRM and other platforms. 

Ways of Working

• Team Player: Demonstrate strong collaboration skills within the sales team and across the organization.
• Self-Motivated and Creative: Show a proactive approach with the ability to build and maintain a strong relationship with existing small and medium-sized customers.
• Network Utilisation: Leverage your personal network of key decision-makers and influencers within the EEA payments and/or travel industry.
• Adaptability: Thrive in a fast-paced environment and adapt quickly to changing market conditions.
• Travel Availability: Willingness to travel as needed to meet clients and attend industry events.

Technology You Will Use / Learn

• Google Suite
• HubSpot CRM
• Slack

Join Pax2pay and be part of a team that's transforming the travel payment industry. If you're passionate about building strong client relationships and driving business growth, we'd love to hear from you.