25-431.B2 - Land Owner Relations Representative

Job Objective:
Act as a liaison between Hilcorp and its working interest and/or royalty owners (owners) by handling calls and/or emails with owners and addressing their inquiries accurately and in a timely manner.

Essential Job Responsibilities:

• Answer incoming owner relations inquiries regarding various issues including Revenue, Land, Division orders, JIB, A/R and AP.
• Log owner inquiries in a case tracking system and route to the appropriate department within the organization if necessary.
• Document and track unresolved issues, providing status updates to owners in a timely manner.
• Manage difficult or emotional situations involving dissatisfied owners.
• Maintain working knowledge of ongoing Hilcorp projects that will impact owners.
• Engage in active listening with callers, confirming or clarifying information as needed.
• Build relationships and trust with owners .
• Initiate research required to address owner inquiries.
• Work closely with various departments in the organization including Revenue, Land and JIB.
• Identify and escalate priority issues and report to management.
• Complete call notes and call reports using the appropriate tools, recording details of inquiries, comments and actions taken.
• Adhere to the company’s values – integrity, ownership, urgency, alignment, and innovation.
• Support the company vision and mission.
• Adhere to established work schedule, attendance standards and punctuality to work and meetings.

Other Job Responsibilities:

• Maintain employee confidence and protect company assets, including intellectual property, by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned by management.

Qualifications:

• One (1) – Two (2) years minimum of administrative experience.
• Strong communication both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• Strong time management and organizational skills.
• Adaptability and flexibility; comfortable working in fact-paced environments.
• Experience working in a call center / helpdesk environment is ideal
• Ability to solve problems accurately.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities.
• Proficiency in the use and application of the following software:

Required:    Microsoft Office (Excel, Word and Outlook).

Preferred:   Working knowledge of oil and gas accounting and land systems (Preferably SAP & Quorum).

Education Requirements:

• Required: Graduation from a high school or GED equivalent or any equivalent combination of education and experience demonstrating sufficient knowledge, ability and skill to handle the duties and responsibilities of the position.

• Preferred: Bachelor’s Degree from an accredited four-year university or college.