Technical Content Business Analyst

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

As the Technical Content Business Analyst, you will play a pivotal role in maintaining and enhancing the quality and accuracy of our critical documentation resources. This position is perfect for a detail-oriented individual who thrives in a dynamic, fast-paced environment. You’ll collaborate with Subject Matter Experts, Product Managers and Engineers across the company to ensure our technical documentation accurately reflects the latest product updates and meets the highest standards of clarity and utility. 

Duties/Responsibilities: 

• Ensure new features and updates are properly described and documented/ticketed 

• Analyze feature changes & updates to determine the need for updates or new documentation.  

• Work with the API Review Board to generate and manage tickets associated with each change. 

• Proactively review daily Proto (API specification) change reports to track necessary API modifications. 

• Tie each photo change to an API Review Board ticket 

• Analyze the change and determine if documentation needs to be update/created 

• Create a ticket and link to feature team 

• Schedule when the change should be available in the API references 

• Work closely with client-facing teams to collect, evaluate and validate documentation-related "bugs" and update requests, ensuring they are accurately addressed and ready for assignment. 

• Prioritize & manage and work for the documentation team 

• Ensure internal and external documentation requests (via email, slack, etc.) are collected and properly ticketed.  

• Facilitate sprint planning by assisting in the creation and management of tickets across various epics.  

• Prioritize documentation tickets for sprint planning, taking impact and urgency into account 

• Monitor client usage statistics to inform documentation enhancements.  

• Maintain the accuracy and organization of documentation sitemaps. 

• Leverage AI tools to improve documentation 

• Manage updates to Service Center AI-driven documentation and leverage AI tools for testing and validating documentation quality.

• Triage AI-Driven documentation changes 

Education and/or Experience

• Bachelor's degree in Business Administration, Communications, Technical Writing, or any technical field (or equivalent work experience) required

• 2+ years of prior work experience

• Proven experience in technical documentation or business analysis within a tech or fintech environment.  

Required Skills/Abilities

• Strong familiarity with API structures and understanding of software development processes.  

• Excellent communication and collaboration skills, with a proven ability to manage projects across multiple teams.  

• Proficiency in tools like Slack, JIRA, Confluence, or similar platforms.  

• Innovative thinker with a knack for problem-solving and a keen eye for detail. 

Work Environment

• This job operates in a hybrid, office environment.

#product management #associate #full-time #LI-JA1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.