Search the 116 jobs at Zendesk

As a Sales Development Representative, you will drive new business in EMEA by qualifying inbound leads, communicating effectively with customers, and contributing to a dynamic sales team environment. This role emphasizes building an outstanding customer experience while learning about consultative sales to progress your career.

As a Technical SEO Manager, you will develop and implement advanced SEO strategies, conduct audits, optimize website structures, ensure mobile compliance, and collaborate with development teams to enhance site performance and user experience. You will also analyze SEO performance and provide actionable insights.

As a Brand Designer at Zendesk, you'll create engaging and impactful creative assets for various projects, lead smaller projects, and collaborate with cross-functional teams. You'll focus on brand identity and visual language, while presenting your designs to stakeholders and incorporating feedback.

The Workday Integration Consultant will design and build integrations for Zendesk's Workday modules, work with the People Ops and Payroll organization to enhance employee experience, and manage integration tickets and multiple projects while ensuring compliance with policies.

As a Technical Support Engineer, you will be the first point of contact for customers using Zendesk's products, providing assistance primarily via live chat, email, and phone. Your role involves guiding customers, collaborating with internal teams, and driving product improvements based on customer feedback.

As a Staff Software Engineer, you will lead technical initiatives to enhance the Zendesk purchasing experience. Responsibilities include mentoring team members, developing scalable solutions, and ensuring reliable code delivery while navigating complex requirements in a fast-paced environment.

The Engineering Manager will lead a team developing features for the Ticketing UI experience, focusing on the Contextual Workspaces feature to enhance agent efficiency. Responsibilities include mentoring engineers, collaborating with teams, ensuring code excellence, and implementing agile practices. The role requires managing long-term technical strategy and setting career growth goals for team members.

As a Commercial Account Executive at Zendesk, you will drive revenue growth by acquiring new customers and expanding current accounts. You will manage customer relationships, identify upselling opportunities, and navigate complex sales cycles. The role involves collaborating with internal teams to enhance sales strategies, maintaining satisfaction, and developing a strong pipeline to exceed revenue goals.

The Senior SEO Specialist will research and strategize to enhance online visibility, improve organic search rankings, and drive quality traffic to the website. Responsibilities include conducting keyword research, implementing SEO strategies, collaborating with teams on content creation, and analyzing website performance using various tools. The role demands staying current with SEO trends and providing performance reports.

As a Senior Incident Manager, you'll lead incident response for various severity levels, improve response times through analysis, support proactive problem management, mentor colleagues, and ensure effective documentation and training. You will also drive incident reporting and collaborate with engineering teams to conduct root cause analysis, all while ensuring a high level of service quality.

The Sales Operations Analyst will support Partner Sales teams by driving initiatives, ensuring efficient processes, resolving issues, and analyzing ticket trends. The role involves managing sales rebate claims, processing payments, and identifying improvements to referral programs, all while collaborating with various stakeholders.

As an Incidents & Escalations Specialist, you'll manage advanced service delivery issues, empower customer advocates, review incident tickets for improvements, create and manage documentation, and facilitate post-mortems while collaborating with key personnel across the organization. On-call availability is required.

As an Incident Manager, you will lead the incident management program, responding to production incidents, coordinating logistics, maintaining documentation, managing remediation processes, and facilitating retrospective reviews, while ensuring effective communication and team performance.

The Incidents & Escalations Manager will lead technical problem resolution, manage communications during service incidents, and improve incident management processes. Key responsibilities include partnering with teams, facilitating incident post-mortems, and enhancing customer service delivery through scalable procedures.

The Senior Customer Success Manager consults on Customer Support and Experience solutions using Zendesk, focusing on driving customer success through strategic engagement, retention, and product adoption. Responsibilities include mentoring junior CSMs, developing success plans for customers, analyzing product usage, and collaborating with cross-functional teams to enhance customer value and minimize churn.

The Manager of Digital Sales APAC at Zendesk will lead a team of Digital Sales Specialists to achieve sales goals. Responsibilities include mentoring the team, managing sales metrics, improving sales processes, and driving closure for both new business and customer expansions. The role involves strategic decision-making based on data insights and cross-functional collaboration.

The Principal CX Manager will lead and nurture relationships with executives, collaborate with various teams to improve executive experiences, evaluate satisfaction, and work alongside renewal teams while managing customer engagement strategies. The role involves some travel and aims to enhance customer satisfaction and business growth.

The Enterprise Customer Success Specialist will manage a portfolio of Enterprise customers, enhancing their strategic goals through the Zendesk AI Agent product. Responsibilities include fostering strong relationships, training, providing regular KPI reporting, and collaborating cross-functionally to secure resources for client objectives. The candidate must possess strong analytical skills and experience with B2B customer management in SaaS.

Lead development and execution of communications plans in Japan, coordinate PR campaigns, manage media relations, and create engaging content for various channels while collaborating with teams and stakeholders.

The Senior Staff Software Engineer will lead the ticketing team at Zendesk, focusing on enhancing the core support ticket product by developing new features, ensuring system reliability and scalability, and mentoring junior engineers. Responsibilities include coding, collaborating on requirements, troubleshooting, and overseeing the entire software lifecycle.