Senior Software Engineer

Job Description

Job Summary

Zendesk is seeking to hire a versatile Frontend Senior Software Engineer to join our small but growing team owning our Zendesk built apps on our own App Marketplace. In this pivotal role, you will extend and develop applications that enhance the core product and deliver exceptional service to thousands of users daily.

Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences.

What you’ll get to do each day

• Leverage your extensive software engineering expertise to drive innovation and technical excellence within the team.

• Lead by example, showcasing strong problem-solving skills and effective communication while fostering a positive team culture.

• Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.

• Clearly communicate technical decisions and their implications to team members and stakeholders.

• Identify and mitigate potential issues during development, testing, and delivery stages proactively.

• Prioritize tasks to maximize impact and deliver value to users, the team, and the organization.

• Engage in application improvement discussions, project initiatives, and feature design processes.

• Develop reusable code and components for future use, ensuring maintainability and scalability.

• Review and provide constructive feedback on pull requests to enhance code quality.

• Maintain accurate and up-to-date technical documentation.

• Mentor and train team members to elevate collective knowledge and skills.

• Actively participate in agile development ceremonies, contributing to a collaborative work environment.

What you bring to the role

• 6+ years of professional experience in designing, developing, testing, and deploying features to production in a stable and reliable manner.

• 4+ years of experience with JavaScript/TypeScript, with a strong emphasis on React.

• In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, Mocha, and React Testing Library.

• Experience integrating with GraphQL and REST APIs.

• Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines.

• Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams.

• Exceptional problem-solving, critical thinking, and collaboration skills.

• Strong verbal, written, and interpersonal communication skills in English.

About Zendesk's Product Development Center of Excellence in Pune

Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You'll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

EEO Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organisation planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.