Payroll Analyst

Job Description

Our Global Payroll department is looking for an experienced self-motivated system savvy Payroll Analyst to join our team. Reporting to the Sr Manager Global Payroll, the Payroll Analyst will work closely with the Accounting, People Ops and Benefits teams. The Payroll Analyst will be responsible for assisting with the coordination of all payroll cycles and payroll associated tasks. 

Responsibilities 

• Perform a variety of payroll functions in preparation, distribution, and reporting of payroll. Ensuring compliance with all applicable regulations. 

• Ensure the accurate and timely end to end processing of payroll across multiple countries, including the U.S. and Canada.

• Provide prompt, friendly, and efficient customer service to employees who have questions regarding their pay, deductions, or the payroll process

• Experience with Canada’s complex annual and ad hoc calculations as it relates to PTO payout

• Experience with Canadian ROE submissions, RRSP, QPP, CPP, etc.

• Experience with U.S. federal, state, local tax withholding laws and reporting 

• Monitor tax notices, wage orders, and governmental correspondences; record tax payments and perform quarterly tax reconciliations in a timely manner 

• Assist with all payroll related audits & SOX compliance by adhering to internal control requirements, maintaining updated documentation for all payroll related processes and providing recommendations as appropriate. 

• Document payroll processes and procedures with the ability to suggest best practices and opportunities.

• Process and complete all year-end activities for US and Canada ensuring compliance with regard to filing reports, remittances and returns with appropriate tax authorities.

• Participate in system upgrades and perform user testing for all payroll related enhancements.

• Participate in special projects as assigned, such as documenting workflows, improving processes and procedures, and periodic updates to payroll related forms. 

• Assist with internal and external audits and data gathering. 

• Other duties may be assigned. 

Qualifications 

• Requires a minimum of 3 years’ experience with full-cycle multi-state and multi-provinces payroll 

• Bachelor’s degree in Business, Accounting or Finance preferred but not required

• Current experience and in-depth knowledge of payroll systems and reporting functions, ADP, CloudPay and Workday experience is a plus.

• Payroll qualification/certification preferred. (i.e. CPP, PCP, etc.)

• Experience working in a high-tech, high-growth company preferred 

• Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships. 

Requirements 

• Working knowledge and experience with multi-state / multi-province payroll and payroll tax rules and regulations in the US (federal, state, local) and Canada (CNESST, Rev. Quebec, Ontario EHT)

• Intermediate/Advanced Excel skills (vlookup, pivot tables, etc.), Google suite  of products & computer literacy

• Excellent communication skills, both written and verbal, in addition to strong problem solving skills in a growing and dynamic environment 

• Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships 

• Ability to thrive in a fast-growing environment where change is the norm; strong multi-tasking skills, and flexibility to switch from one task to the next quickly 

• Demonstrated ability to hold information confidential with use of appropriate judgment when handling sensitive data 

• Strong organization skills 

• Energetic and dedicated 

• Attention to detail and accuracy a must

#LI-SM12

The US annualized base salary range for this position is $66,000.00-$98,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.