Search the 10 jobs at Togetherwork

The Customer Support Specialist will assist customers with payment processingrelated inquiries via phone, email, and Zendesk. Responsibilities include troubleshooting payment issues, escalating concerns, managing time-sensitive tasks, and educating customers about best practices. The role emphasizes ownership of customer requests and contributing to knowledge documentation.

The Tier 1 Customer Support Agent provides front-line support via phone and email to address common customer issues related to a SaaS product. Responsibilities include investigating inquiries, logging incidents, responding to customers, and escalating issues as needed while maintaining service standards.

The Marketing Manager will drive lead generation and brand awareness for Togetherwork's Petcare vertical through social media, content creation, and event management. Responsibilities include developing and implementing marketing strategies, analyzing data for optimization, managing trade show operations, and collaborating with various teams to achieve marketing goals.

The Fundraising Campaign Consultant supports clients in engaging alumni and maximizing fundraising outcomes. Responsibilities include conducting feasibility studies, major gift prospect research, developing campaign strategies, managing volunteers, and ensuring high-quality communication across stakeholders. The role requires strong project management skills and adherence to ethical standards in fundraising.

The Customer Success Specialist ensures customers have an exceptional experience by managing post-sale onboarding and customer success initiatives, promoting features, conducting training sessions, collecting feedback, and analyzing usage data to drive customer engagement and retention.

The Senior Account Manager is responsible for managing and expanding customer relationships within Enterprise accounts, focusing on customer retention and growth. The role includes developing deep relationships, driving feature adoption, preparing impactful presentations, and leading the renewal process with clients, ensuring alignment on financial commitments.

The Quality Assurance Analyst will create and execute test plans, collaborate with product owners and developers, and ensure that deliverables meet specifications. Responsibilities include developing test cases, executing automated tests, reporting defects, and participating in Agile processes.

The Customer Support Team Lead oversees daily operations of the technical support team, mentors staff, handles escalations, and ensures exceptional customer support through various communication channels. This role involves reporting on metrics, onboarding new members, and improving support processes.

The Financial Support Specialist will provide financial expertise and exceptional customer service, troubleshooting financial issues, and delivering training to support teams. The role involves diagnosing problems, understanding accounting principles, and collaborating with product teams for financial solutions.

The Software Developer will be responsible for coding, testing, implementation, and documentation of applications, while collaborating with an engineering team to deliver robust and scalable software solutions, focusing on modern cloud technologies and data analysis.