Important Notice:
This job posting is exclusively for current Togetherwork employees. Applications from external candidates will not be considered at this time.
If you are not a Togetherwork employee interested in joining our team, please explore future opportunities on our public career page: https://www.togetherwork.com/careers/.
Job Summary
We are seeking a skilled Customer Support Consultant to join our team and provide exceptional technical support and troubleshooting services for our platform, Dynamics 365 software products, and related applications. As a Customer Support Consultant, you will play a critical role in communicating effectively with clients and internal teams to identify, analyze, and resolve issues promptly.
Responsibilities
- Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
- Communicate effectively with clients and internal teams to identify, analyze and resolve issues
- Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
- Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
- Stay updated on the latest features, functionalities and trends of Dynamics 365 software products
Requirements
- 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce
- Bachelor’s degree in computer science, information technology, or a related field.
- 3+ years of experience in technical support.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Knowledge of customer service principles and practices.
- Understanding of the Software Development Life Cycle (SDLC)
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $55,000 - $60,000 USD per year
Top Skills
What We Do
Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps.
We are building on the foundation of OmegaFi, the 25-year leader in providing software and payments services to fraternities and sororities. Recent acquisitions include summer camp, scouting and museum and zoo management software companies.
We are actively looking for successful companies to join Togetherwork and help us build the future. Please contact [email protected] for more information.
