SMDigital Partners
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Jobs at SMDigital Partners
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The Operations Supervisor will oversee daily activities of call center agents, participate in performance reviews, assist in training and hiring, and ensure adherence to service levels and quality objectives. This role requires leading team motivation while analyzing and reporting key performance metrics.
As a Tableau Analyst, you will design and develop interactive dashboards, provide support for reporting issues, and ensure data quality and transformation. You will collaborate with the Account Manager and other analysts to deliver timely reports and enhance visualization solutions.
Quality Assurance Analysts will evaluate inbound and outbound calls, assess customer experiences, and provide feedback to improve service quality. They will manage scorecards, create dashboards for performance visualization, and participate in weekly calls to discuss trends and insights.
The Reporting Analyst will design, develop, and maintain Power BI reports and dashboards, ensuring data quality and user satisfaction. They will analyze data trends, collaborate with teams for reporting needs, and provide insights to enhance decision-making in the organization.
The Operations Manager will oversee the company's operational functions by optimizing productivity, collaborating with the executive team on strategies, improving processes, and ensuring alignment within the organization. Key responsibilities include leading the operations team, developing KPIs, and maintaining quality standards to drive operational excellence.
The Copy Writer/Editor/Proofreader is responsible for producing, editing, and proofreading digital marketing content, ensuring it aligns with business tone and resonates with the target audience. They will manage projects, maintain editorial standards, and create SEO-optimized content for various platforms.
As a Content Writer/Editor, you will research, create, edit, and publish engaging content for various platforms. You will collaborate with the marketing team, ensure quality through proofreading, and apply SEO strategies to enhance online visibility. Your role involves understanding audience needs and refining existing materials to maximize impact.
The Data Entry Operator will be responsible for updating and maintaining corporate databases by entering customer and account data from various source documents. The role involves organizing, reviewing, and correcting data, ensuring data integrity, and preparing reports while adhering to corporate policies on confidentiality.
The Social Media Manager will create and manage social media content, engage with followers, monitor SEO and web traffic metrics, and collaborate with teams to ensure brand consistency. This position requires up-to-date knowledge of digital technologies and social trends, excellent communication skills, and the ability to produce creative content.