Search the 8 jobs at SMDigital Partners

The Operations Supervisor will oversee the daily activities of the call center, ensuring quality standards are met. Responsibilities include supervising staff, conducting performance reviews, preparing reports, and maintaining communication across teams. The role demands motivation and engagement of team members while managing escalated customer issues and driving improvements in processes.

The Tableau Analyst will design, develop, and support interactive Tableau dashboards, integrate various data sources, and ensure data quality. Responsibilities include delivering timely reports, collaborating with team members, and resolving reporting issues while maintaining a strong focus on visual analytics and dynamic dashboard design.

The Quality Assurance Analyst is responsible for monitoring and evaluating the quality of inbound and outbound customer communications. They provide feedback to improve team performance, create scorecards, and participate in meetings to discuss trends and effectiveness in customer service delivery.

The Reporting Analyst will design, develop, and maintain Power BI reports and dashboards, ensuring data quality and user satisfaction. The role includes conducting lifecycle analysis, providing insights, and collaborating with stakeholders to address reporting needs. The analyst will implement data cleansing processes and integrate reports with corporate tools, while also providing support and training to end users.

The Copy Writer/Editor/Proofreader will create, edit, and proofread digital marketing content, ensuring it aligns with brand tone and voice. Responsibilities include reviewing various advertisement formats, developing engaging content for campaigns and social media, maintaining an editorial calendar, and optimizing for SEO.

The Content Writer/Video Editor will research, write, and edit content for blogs, articles, and social media, while collaborating with the marketing team. Responsibilities include proofreading, conducting keyword research, and creating engaging content to enhance audience engagement and website traffic.

The Operations Manager will lead the company’s operations by optimizing productivity, implementing strategic objectives, analyzing processes for improvements, and developing KPIs. The role involves collaborating with the executive team, mentoring staff, and ensuring high performance and quality standards across all operational functions.

The Social Media Manager will create and manage original content across social media platforms, engage with followers, and monitor social media metrics to boost the company's online presence. This role requires staying updated with social media trends and technologies to align with business goals.