Search the 25 jobs at Plum

The Senior Manager/GM for Customer Experience at Plum is responsible for managing relationships with corporate clients, overseeing customer success functions, and leading operational projects in the health insurance sector. They will resolve complex client queries, enhance service delivery through process improvements, and collaborate with internal teams to ensure client satisfaction and compliance with regulations.

The Product Manager will develop and execute a product roadmap for the HR Experience pod, focusing on creating user-friendly experiences for businesses and admins. Responsibilities include prioritizing product features, writing PRDs, establishing success metrics, collaborating with cross-functional teams, and conducting user research to inform product direction.

The Account Manager will be responsible for serving as the key point of contact for SME customers, assisting them with health insurance and benefits. This role involves driving customer engagement, executing upsell opportunities, coordinating policy renewals, and maintaining high customer satisfaction to achieve full retention.

The Senior Consultant will serve as the face of Plum to SME customers, ensuring seamless use of health insurance and benefits. Responsibilities include executing engagement plans, upselling opportunities, coordinating with insurance partners, and driving customer retention with exceptional service.

The Campaign Management Lead will oversee end-to-end email and mass marketing campaigns, from planning to execution, including content creation and performance analysis. Responsibilities involve managing KPIs, optimizing campaigns, and ensuring compliance with legal standards, while leveraging tools like HubSpot and Pardot.

The Talent Partner will partner with hiring managers to develop recruitment strategies, source candidates, conduct interviews, and manage the hiring process. They will also negotiate offers and maintain relationships with candidates, ensuring a positive experience in recruitment, while staying informed about industry trends to enhance recruitment methods.

The Support Executive will focus on improving customer satisfaction by managing helpdesk operations, addressing queries related to health insurance, and ensuring smooth interactions with internal and external teams. Key responsibilities include achieving support team goals and driving customer retention through exceptional service.

As a Frontend Software Engineer, you will enhance customer experience through the design and implementation of new features using React. Responsibilities include pushing features to completion, optimizing applications for performance, developing reusable components, and ensuring high-quality code standards are followed.

As a Software Engineer specializing in Backend, you will design and implement performant APIs, write reusable and efficient code, and collaborate with various teams to maintain high product quality. You will advocate for enhancements in product security and performance while managing projects from concept to production.

The Software Engineer - II (SDET) will design and develop scalable test automation frameworks, collaborate with cross-functional teams to build testing strategies, identify and track defects, and contribute to performance and load testing. They will also mentor junior team members and advocate for continuous integration.

The Software Engineer III for Android will design and implement features for Android applications using Kotlin and Jetpack Compose, collaborate with teams to refine technical specifications, optimize performance, and maintain application stability. They will write efficient code, perform code reviews, and continuously improve development processes while staying updated with Android trends.

The role involves architecting, building, testing, and delivering full stack features for an employee insurance platform. Responsibilities include optimizing applications for performance, collaborating on UI design, managing API integrations, and ensuring code quality and maintainability.

As an iOS SDE II, you will design, develop, and enhance iOS applications, ensuring high performance and user experience. Responsibilities include implementing new features, optimizing app performance, conducting code reviews, and maintaining application stability, while collaborating with cross-functional teams.

As an Android SDE II at Plum, you will develop high-quality Android applications by designing and implementing new features, collaborating with cross-functional teams, participating in code reviews, and improving CI/CD pipelines. You will apply your knowledge of Android trends and best practices to ensure optimal performance and user experience.

The Software Engineer will design and implement low-latency APIs, write efficient and reusable code, and collaborate with various teams to enhance product quality and performance. The role includes owning projects from concept to production and advocating for improvements in security and performance.

As a Senior Product Manager, you will lead the HR Experience pod, owning product strategy and execution. This role involves developing a product roadmap, collaborating with customers and engineering teams, and mentoring other product managers to create intuitive HR solutions that streamline benefits administration.

The Software Engineer - I - DevOps role involves performing security assessments, managing vulnerabilities, and implementing security tools within CI/CD pipelines. Responsibilities include conducting security reviews, monitoring security incidents, maintaining cloud infrastructure security, and developing incident response plans.

As a Senior Product Manager at Plum, you will define the product vision and strategy for their healthcare offerings. You will lead product innovation, manage a team of product managers, collaborate with engineering teams, and engage with stakeholders to align products with user needs while ensuring compliance and quality standards.

The Senior Product Designer at Plum will lead design initiatives, mentor junior designers, and develop coherent design systems while ensuring high-quality visual output. The role involves collaborating with engineering to create prototypes, understanding customer needs, and effectively communicating design concepts to stakeholders.

The Customer Success Executive at Plum will help employees and employers effectively use their health insurance and health benefits while addressing queries through various communication channels. The role involves developing product knowledge, implementing support processes, and ensuring customer satisfaction to drive retention.