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The Support Manager at PlayOn is responsible for leading the Support department, managing a team of agents, optimizing service delivery, analyzing KPIs for improvements, providing coaching, and enhancing customer satisfaction through effective strategies and practices.
The Senior Software Engineer will work on developing and maintaining shared services for PlayOn's Data Science team, focusing on cloud-native software solutions and collaborating with multifunctional teams to enhance consumer engagement through data-driven features.
Responsible for leading and participating in the design, development, and maintenance of software applications, focusing on cloud native solutions. Collaborate with cross-functional teams to enhance data-driven features, improve user engagement, and mentor junior engineers while maintaining high coding standards.
The Senior Product Manager will enhance user experiences for consumer websites, particularly for high school athletic sites. Responsibilities include managing product roadmaps, collaborating with teams for successful product launches, and staying updated with industry trends to ensure innovative product delivery.
The Corporate Counsel will manage legal affairs, focusing on data privacy, commercial transactions, compliance, litigation, and intellectual property. Responsibilities include drafting and negotiating contracts, providing legal counsel on product compliance, and developing legal operations.
The Support Analyst at PlayOn will provide expert technical assistance to clients, anticipate their needs, and resolve issues proactively. Responsibilities include making calls to clients, diagnosing technical problems, enhancing customer experience, and improving support processes in a fast-paced environment.
As a Senior Quality Engineer at PlayOn, you will ensure the quality and functionality of software products by leading automation efforts, investigating new tools for testing efficiency, mentoring team members, and integrating automated tests into CI/CD pipelines. You will also troubleshoot issues in complex systems and adapt to new technologies in a fast-paced environment.
The Field Service Technician is responsible for managing and maintaining camera systems for schools, conducting maintenance, troubleshooting, and providing technical support. This role involves proactive visits, reactive service calls, and fostering strong customer relationships. The technician will also maintain accurate service records in Salesforce and handle equipment installations and integrations.
As a Staff Software Engineer at PlayOn, you will lead the design, development, and maintenance of cloud-native software applications. Collaborating with teams to meet customer needs while mentoring junior engineers, driving architectural decisions, and contributing to a robust ticketing and streaming platform for high school sports.
As a Senior Product Designer, you will lead the design vision for the NFHS product, conducting research, making important design decisions, and collaborating with cross-functional teams. Your role includes mentoring other designers, driving design culture, and representing the team across senior leadership.
The Growth Product Manager will drive user acquisition, engagement, retention, and monetization by implementing growth initiatives and working collaboratively across departments. They will lead product roadmaps, conduct market research, analyze data for insights, and ensure effective communication with stakeholders.
The Product Manager will lead a product pod focused on delivering B2B solutions by collaborating with engineers and designers. They will define product strategies, ensure customer-centric solutions, conduct market research, and establish performance metrics to drive success.