Network Support Specialist

PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and VidSwap—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life. 

Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again. 

When being there means everything, we make sure you never miss a moment.  

We are looking for a Network Support Specialist with experience in managing and troubleshooting network systems to ensure seamless connectivity and performance and provide an effortless experience to our customers.  The Network Support Specialist will serve as the internal subject matter expert for all networking-related issues impacting the setup and performance of Pixellot AI camera systems across school environments. This role is critical in bridging the technical knowledge gap between frontline support, school IT teams, and non-technical stakeholders. 

By providing hands-on escalation support, clear and accessible guidance, and proactive ownership of complex network escalations, the Network Support Specialist ensures reliable event streaming and smoother onboarding experiences. This is a highly collaborative, consultative role that sits at the intersection of technical problem-solving and customer experience—designed to eliminate friction in school-facing support by translating network complexity into clarity and resolution.

The outcomes you’ll deliver

• Resolution of complex networking-related escalations through direct collaboration with schools, internal support teams, and technical staff—closing the loop and restoring system functionality.

• Decreased onboarding friction by partnering with Support and Customer Success to streamline network troubleshooting during initial Pixellot deployments.

• Increased agent confidence and first-time resolution rates by providing clear, actionable guidance on networking issues (e.g., firewalls, NAT, DNS, port forwarding).

In This Role, You Can Expect To 

• Serve as the internal expert on all networking-related matters tied to Pixellot system setup and performance.

• Act as the escalation point for support and CSM teams when schools encounter persistent networking issues.

• Translate complex network concepts into clear, digestible guidance for non-technical school staff and support agents.

• Provide ongoing advisement to schools on how to properly configure their networks (e.g., firewall rules, content filtering, whitelisting, etc.) to support Pixellot systems.

• Hold dedicated “office hours” or drop-in sessions for agents to bring cases that are partially working (e.g., system streaming but not fully functional due to network blocks).

• Take ownership of network-related escalations after triage—partner with the frontline team to drive resolution, ensure the loop is closed with both the school and internal teams, and fully own the outcome once the issue is identified.

• Collaborate cross-functionally with Customer Success, Support, and Technical teams to eliminate friction in school network onboarding.

• Help upskill the broader support team to a beginner-level understanding of networking.

• Represent the team as a liaison and thought partner on all things networking.

To Thrive In This Role, You Have 

• A deep understanding of network infrastructure, including firewall configuration, NAT, port management, DNS, and content filtering, as they pertain to Pixellot system setup and performance.

• Previous hands-on experience is expected, but this role is strategic and consultative—not a field technician or installer.

• Strong communication skills and calm demeanor—able to talk a frustrated school through sensitive technical challenges.

• Personality is just as important as technical know-how—this role is about trust, clarity, and confidence as much as config settings.

• CompTIA Network+ or equivalent required; CCNA preferred

How You Play

• Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 

 

• Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 




• Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.  




• Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making. 

Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 

This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 

Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team. 

The benefits we offer 

Multiple medical insurance plans to choose from 

Dental, vision life and disability insurance 

Employee Emergency Fund  

Company equity (stock options) 

Open PTO policy  

401K plan with company match 

Hybrid/flexible work environment 

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.