Optimum
Affiliated Profiles
Articles about Optimum
Featured Articles
All Articles
Recently posted jobs
The Senior Director of Voice of Customer will lead Altice USA's VoC Program, utilizing customer feedback to drive changes that enhance customer experience. Responsibilities include overseeing survey design, managing data analytics, and collaborating with various departments to improve customer satisfaction and loyalty.
The Critical Systems Manager oversees preventative maintenance and repairs for electrical and mechanical systems in a Head End operation. Responsibilities include managing service subcontracts, evaluating operational efficiency, supervising personnel, and ensuring compliance with safety protocols.
The Customer Engagement Analyst at Optimum will analyze data, identify trends, and collaborate with various departments to enhance the customer experience during installation. The analyst will be involved in monitoring KPIs, investigating process issues, and suggesting improvements to ensure high customer satisfaction and efficient operations.